Att said they don’t recover passwords anymore

Their tool would allow to either reset it through text msg, email or mail

if first 2 options fail

3rd one is almost always available. Which is sending you a post card with the password through mail.

We'd be glad to see what we can do to get you back into your email, Mosikowicz_55!

While we no longer have the option to provide a temporary password verbally, we can check to see if there's a recovery email or phone number that we can send a temporary password to.

We'll send you a Direct Message to get started. Look for the chat icon in the upper right corner of the page.

Aminah, AT&T Community Specialist

What tool is it

a one that you don't have access to.. you need to call them

Do you have a ph # that I can actually talk to someone 

@Mosikowicz_55   Did you receive the DM from @ATTHelp ?

I did but must have answered to late. Now crickets 

We sent you a response in the DM requesting your information about 20 minutes after you answered our initial question, Mosikowicz_55.

Please go to the DMs and provide the requested information, so we can assist you. There may be a delay between responses, but you should receive an email notification when we send you a new message.

Aminah, AT&T Community Specialist