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DennyFLA's profile

Contributor

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10 Messages

Monday, April 17th, 2023 3:07 PM

ATT email account indicates email sent but he messages are not received

Starting 4/14/2023 when I send email from my ATT email (using desktop), my sent folder shows the message as sent and there are no failure messages in my inbox saying could not send. 

I have waited 15 minutes and the messages are not received. I even tried to send a message from me to me, never received.

I sent messages from a gmail account to my ATT account and it is received, so receiving work as expected.

I have looked for filters under "settings" but don't see anything obvious.

Not sure where to go from here. 

Accepted Solution

Official Solution

Community Support

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232.3K Messages

1 year ago

Hey there, @DennyFLA. Thanks for reaching out to us about your emails not sending properly, and we'd be happy to help you. 

 

To get started, we'd recommend checking out our information we have on troubleshooting your email service. The most common fix for email issue is to clear the cache and cookies from the device that you're using. There could be saved data that is interfering with your emails from being able to be sent. 

 

You can also try resetting the password for your email account to see if that will fix your emails not sending. Also, please confirm with us if this happens when you use a separate device besides your desktop and if the emails still don't send. This is to confirm if it is an device issue that could be causing this. 

 

Let us know if this helps. 

 

Robert, AT&T Community Specialist

Contributor

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10 Messages

1 year ago

Hi Robert, for some reason the receivers started receiving my emails about 45 minutes later. 

I will keep your hints in mind in case I see this again, but for now, problem solved.

Community Support

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232.3K Messages

1 year ago

We're glad, DennyFLA, thank you for letting us know! If you need help in the future, don't hesitate to reach back out.

 

Thank you for visiting the AT&T Community Forums!

 

Aminah, AT&T Community Specialist

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