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vonmonj's profile



1 Message

Sunday, October 28th, 2018 10:30 PM

"You are not an Active HSIA user" Error

Hey all, trying to get in to take the copyright infringement tutorial and keep getting this error. I've only got the one account with ATT, so not sure what else to try. Does it on three different computers so it's not native to any one PC. 

Accepted Solution

Official Solution

Community Support


232.2K Messages

6 years ago

Hey @vonmonj,


In order to take the Copyright Infringement tutorial, you need to make sure you are signing in with your primary AT&T email address.  You can find out what your primary account email address is by recovering via the Forgot User ID portal.


Let us know if this helped!


Rury, AT&T Community Specialist



5 Messages

5 years ago

This has been broken on your website for THREE YEARS now.  People have been asking for THREE YEARS for you to fix it.


Either fix the thing or stop sending harassing emails, thx.



4 Messages

4 years ago

This does not work.  Please fix or stop harassing emails.  Or get the facts right first before sending to the wrong recipient.


Your suggestion helped not at all.

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