
Tutor
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6 Messages
Yahoo.com email
My yahoo.com email account that Ive been using for 15 years stopped working. I cant reset my password because they keep sending the new user id TO THAT EMAIL ACCOUNT I cant get into. Please advise.
Thanks.
Tutor
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6 Messages
My yahoo.com email account that Ive been using for 15 years stopped working. I cant reset my password because they keep sending the new user id TO THAT EMAIL ACCOUNT I cant get into. Please advise.
Thanks.
curiouscat
Professor
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1.9K Messages
6 years ago
Call the Digital Assistance Center at 877-267-2988. Option 1-2-1-5 to get a live person.
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Borion2
Contributor
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1 Message
6 years ago
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curiouscat
Professor
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1.9K Messages
6 years ago
@Borion2 try att.net/mailrestore
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_xyzzy_
Expert
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15K Messages
6 years ago
@JasonNic
Go here to reset your password. Look at the video. You have three ways to reset your password. You can reset the password using your security questions or having a temporary password sent to you via a text message or an email. In the email case you can supply any email address. It doesn't have to be an att email address. For example you can use any number of free email services like gmail, hotmail, etc.
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JasonNic
Tutor
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6 Messages
6 years ago
Thanks - I tried and they told me to get in touch with Yahoo
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JasonNic
Tutor
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6 Messages
6 years ago
Thanks. I talked to them and they told me to contact Yahoo.
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JasonNic
Tutor
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6 Messages
6 years ago
When I try the reset links below - it says:
MERGED ACCOUNTS NO LONGER SUPPORTED
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_xyzzy_
Expert
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15K Messages
6 years ago
Merged email accounts no longer supported
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JasonNic
Tutor
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6 Messages
6 years ago
Thanks but my Yahoo.com account is separate. I am no longer an ATT customer also. Every reset I try brings me back to ATT help links. Its a never ending cycle and I think I am out of luck forever
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JasonNic
Tutor
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6 Messages
6 years ago
Thanks Cat but all your advice did not work. It all takes me back to ATT sites and my Yahoo.com should be a separate entity.
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