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raptormoonx's profile

Tutor

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27 Messages

Monday, May 20th, 2019 9:35 PM

Windows 10 and new mobile phone say home wifi is not secure; phasing out wifi standard?

Hello!

I've been receiving alerts that our home wifi connection is not secure.  On my phone (brand new; just activated today) it just warns that the connection isn't secure (even though it has a password). On Windows 10, I received an alert that said our wifi is being phased out. We have a 2Wire router/gateway that was replaced several years ago after we had a power surge. The technician also gave use a battery backup when he replaced it. The signal is 802.11g only. Has anyone else heard of this and what can we do? At some point last year, we tried a wifi extender, but it never worked with our wifi (gateway is in the basement and can't be moved). I wonder if the extender messed something up, but I want to be sure.

 

Any help would be greatly appreciated. Thank you!

ATTHelp

Community Support

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207.7K Messages

4 years ago

Thanks for reaching us @raptormoonx,

 

We're here to help with your WiFi connectivity.

 

Have you tried any troubleshooting steps, like resetting your modem? Access this forums article, To Improve Wi-Fi Connections and Wi-Fi Help to Correct No Connection.

 

Have you tried accessing your Smart Home Manager to troubleshoot your Wi-Fi and extenders? You can view your network performance and check connections.

 

Please reach back and let us know!

 

 

 

Denise, AT&T Community Specialist

 

 

Tutor

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27 Messages

4 years ago

I think I figured it out, but I'm not sure. I looked at my wifi settings on Windows 10 (my laptop) and got this:

SSID: 2WIRE454
Protocol: 802.11g
Security type: WPA2-Personal
Network band: 2.4 GHz
Network channel: 11
Link-local IPv6 address: fe80::8c84:ad2a:7883:d5ba%3
IPv4 address: 192.168.1.84
IPv4 DNS servers: 192.168.1.254
Manufacturer: Realtek Semiconductor Corp.
Description: Realtek RTL8188EE Wireless LAN 802.11n PCI-E NIC
Driver version: 2023.70.109.2018
Physical address (MAC): 64-5A-04-C8-58-D7

I'm guessing the message pertains to the WPA2-Personal security type? If this is the case, what are my next steps? I'm guessing it'll have to be changed somehow and it'll affect all 10 devices connected to it?

ATTHelp

Community Support

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207.7K Messages

4 years ago

Hi There raptormoonx,

 

As the error states, that your Wi-Fi is not secure, because the 802.11g is very old tech and has been updated to 802.11a/c, which Windows 10 and newer mobile devices find more secure.

 

Since we have an outdated router with old tech, we can help you to get it replaced.

 

We will be sending you a private message to your forums inbox.

 

Once you get the notification, please do the following steps:


1. Log-in to your forums account.
2. Click on the envelope icon
3. Click on the message that you get
4. Reply to that message only

 

Just a reminder: Please do not post any personal information such as, email addresses, phone numbers, or account numbers on this public thread.

 

We look forward to working with you to get this resolved.

 

Matthew, AT&T Community Specialist

 

 

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