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Brandihricik's profile

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Friday, November 11th, 2022 2:24 AM

Wi-Fi name and password reset? Devices won’t connect, still looking for custom name

Our power went off and on all day due to the tropical storm. Power resumed but none of my devices reconnected so I unplugged/replugged all network devices. My Smarthome Manager shows the network is active but the custom Wi-Fi name doesn’t appear on any of my previously connected devices.  I’ve been able to use the original name/pw to connect my phone but that doesn’t make sense why the custom name still shows connect in home manager. My home is pretty automated so there are at least 30 devices I need to connect. Help!!


Community Support


207.2K Messages

3 months ago

We can help you get all your devices connected again @Brandihricik. We would do our part to help you recover from the tropical storm.


In order to continue, we'll need to speak privately. Please meet us in a DM by using the direct message inbox icon in the top right corner of the screen. We'll be messaging you there shortly.


Olajide, AT&T Community Specialist 

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