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bertmurphy28's profile

Tutor

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4 Messages

Mon, Jul 16, 2018 3:04 AM

Why would my AT&T email account be suspended?

I have had an ATT email account for over 20 years.  For some time, the account has been free.  On  7/10/18 I received a message that the account had been suspended.  I was told (in the message) that I could reinstate it by calling an AT&T support number.  When I did, they said they couldn't help me at that number since it was support for Uverse, and they connected me to another number.  This happened six times until I was connected back to the Uverse support number.

Any idea why my account was suspended?  It was not from being inactive as I used it every day.  And it was not from an unpaid bill as it was free.

I don't have any other ATT services.

I originally got the email account 20+ years ago when I had ATT dial-up.  That account was associated with my land-line home phone.  I recently dropped the land-line home phone.  Could that be the problem?   If yes, how can I reactive the email account?

Thank you for any help you can provide!!

ATTHelp

Community Support

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196.2K Messages

4年前

Hello @bertmurphy28, to fully assist with this issue further, we will need to look over your account in more detail.

I am sending you a private message (PM) to help in this matter. Please check your forums private messages by clicking the Forums Inbox. Locate the PM from ATTCares and reply to my message with your specific account details.

I look forward to your response and the opportunity to help you! 

Ariel,  AT&T Community Specialist

Tutor

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4 Messages

4年前

This has been solved!  My email account was set to a free account some years ago, and I have no other AT&T services.  About 3 months ago a billing server at AT&T set my email account back to a paid account and started trying to send me bills.  Since there was no billing information associated with the account, the bills went nowhere.  After three months of "unpaid bills" (that were never sent), the server suspended my account.  Ariel, an AT&T Community Specialist, contacted me today (7/172018) and gave me a number to call to start the correction.  After a few false starts, it was decided that since my email had been set up back in the dial-up days, I should talk to someone in dial-up billing.  When I was routed there, a support person found the problem, switched my account back to "free" and all is fixed.  Thanks Ariel!

Contributor

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1 Message

4年前

I have the same problem . started today. How did you get it resolved? 

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