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avbooks's profile

Contributor

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1 Message

Fri, Nov 7, 2014 8:09 PM

Why are my emails going from the Inbox to the Trash on Yahoo webmail?

For the last 2 days, emails that show up in the Inbox stay for a few minutes and then move directly to the trash without prompting. This appears to originate from Yahoo webmail. Now the trash folder is deleting automatically. I can't get any support from Yahoo tech support since we have an att.net email not a yahoo.com email. We've changed passwords. I have no filters. Scanned for Malware and viruses. We're a business and not getting our emails is a HUGE problem.

ATTDmitriyCM

Community Manager

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10.1K Messages

8年前

 

Hello @avbooks 

 

Are those emails syncing to a mail client, like Outlook or Mac Mail? In some cases they're set up to move retrieved email to trash on the server. I'd start checking there.

 

Thanks,

Dmitriy

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