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NRSnowden's profile

1 Message

Monday, March 4th, 2024 8:45 PM

Why are emails not downloading into Inbox, but are in Archive?

3 days ago my new emails began to download into archive, but not into Inbox.

Accepted Solution

Official Solution

Employee

 • 

146 Messages

2 months ago

Go to more.att.com/email or att.net sign into your acct, click on settings then more settings and delete the filters.

  1. Click on the Settings icon → go to More Settings.
  2. Click on Filters.
  3. Select the filter you wish to delete.
  4. Click Delete to get rid of it.
  5. Click on Save.

Community Support

 • 

231.4K Messages

2 months ago

Hello @NRSnowden,

 

We are happy to help with your email. 
We recommend you use the following email troubleshooting steps that may help with not receiving emails.
Clear Cache and Cookies - The most common fix
Update Your Browser - many features are only compatible with the latest browser, and we recommend updating it
 
If you have any other questions, please don't hesitate to reach back out to us. If the issue persists, we can bring you into a DM and take a closer look into this for you.
 

Thank you.
Mike AT&T Community Specialist.

2 Messages

1 month ago

Possible reasons:

  1. Incorrect filter rules.
  2. Email forwarding or routing settings.
  3. Sync/connection issues.
  4. Storage limit exceeded.
  5. Incorrect email configuration.
  6. Server-side filtering.
  7. Email client not updated.
  8. Check Spam/Junk folders.
  9. Contact email service provider for assistance.

2 Messages

1 month ago

Possible reasons:

  1. Incorrect filter rules.
  2. Email forwarding or routing settings.
  3. Sync/connection issues.
  4. Storage limit exceeded.
  5. Incorrect email configuration.
  6. Server-side filtering.
  7. Email client not updated.
  8. Check Spam/Junk folders.
  9. Contact email service provider for assistance.
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