Mentor
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53 Messages
What do I need to know about switching ISPs and retaining access to my sbcglobal.net email?
I am an AT&T Business customer, and have been for decades. We recently decided that we can no longer tolerate 6Mbps for a business connection, and need to upgrade to a faster speed. However, we were informed by AT&T that 6Mbps is still the fastest speed that they can offer us at our address. Left with no other options, we have begun the process of finding and moving to another service provider who is offering us a guaranteed business connection of 75Mbps.
We've asked the other businesses in the area who have made the switch, and all of them have let us know that their promised 75Mbps connections have been met. None of that "up to 75Mbps" nonsense that you see with residential connections.
The problem is, we still rely completely on our @sbcglobal.net email addresses for day to day business operations. What process do I need to follow to make sure I do not lose access to these email addresses when we switch to the new provider? It's critical that we do not lose access to these email addresses.
Thanks
ATTHelp
Community Support
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221.7K Messages
5 years ago
Hello @PioneerKitchens,
Thank you for your recent posting. We appreciate your participation within the Business Community. We will be happy to look into this for you. In order for me to research your issue, I will need to verify some information. Please send me a private message: https://forums.att.com/t5/notes/composepage/note-to-user-id/3757732
And include the following details:
Your full Name:
Business Name on Account:
Business address:
Number on your account:
Preferred Contact #:
Email address you're wanting to keep:
Thank you,
Laura G.
Social Media Manager
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PioneerKitchens
Mentor
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53 Messages
5 years ago
Thank you, I have sent you a PM with the requested information.
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PioneerKitchens
Mentor
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53 Messages
5 years ago
Still awaiting a reply to the private message I sent.
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ATTHelp
Community Support
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221.7K Messages
5 years ago
Hi Paige,
I see your case was referred to our escalation team and the manager assigned to your case is Sheilah Bratton. She noted that she reached out to you on 7/6 at 5:57pm and left you a message that she has received your case and will be in touch within 2 business days.
Thank you,
Nancy
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PioneerKitchens
Mentor
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53 Messages
4 years ago
We were an AT&T Business customer, why/how would we be able to answer the phone at 5:57pm anyway? We obviously close at 5 pm, normal business hours.
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