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garyh03's profile

Teacher

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6 Messages

Wed, Dec 26, 2018 5:47 PM

Website not opening on AT&T cellular due to McAfee Alert

Our business website won't open on AT&T cellular because McAfee issue a bogus phishing alert, causing AT&T cellular security to block access through the AT&T cellular network. McAfee removed the alert last week but the website still won't open on AT&T cellular. http://ecowattle.com

 

We sell a construction product. There is no offending content. We don't send out mass emails.

 

I've been an AT&T cellular customer with AT&T or companies it has acquired since cellular service started with up to 10 phones and other devices on my account. When I'm in the field I CAN'T SHOW MY CUSTOMERS OUR WEBSITE. How stupid is that??

 

I've called 15 different departments in AT&T and get looped back to AT&T Mobility or ProTech or other departments that all say "not our department". No one seems to know how it works.

 

The site is NOT hosted by AT&T. We do NOT use AT&T U-Verse.

 

This is a problem unique to AT&T. Verizon customers can access the site. Sprint customers have no problems. The site loads on wi-fi. THIS IS TOTALLY RIDICULOUS.  Somebody PLEASE HELP.

ATTHelp

Community Support

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200K Messages

4 y مضت

Hello @garyh03,

 

Thank you for your recent posting. We appreciate your participation within the Business Community. I'm sorry to read about the issues with your service for your website access issue. I'll be more than happy to take a look at this for you so we can get things back on track. Please send me a private message by clicking here (https://soc.att.com/2CBbrbT) and be sure to include the following details so I can help:

 

 

Business Name:

Account Details:

Contact Name:

Contact Number:

Email Address:

 

 

Thank you,

Lisa

Social Media Manager

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