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papanoel's profile



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Wednesday, October 17th, 2018 1:33 AM

want to talk with rep in the USA!!! who speaks GOOD ENGLISH

I am absolutely tired of speaking to at&t reps in a foreign country who won't even tell me what country they are from, and they refuse to transfer me to a rep in the USA who speaks without a heavy foreign accent. ANY TIME I CALL COX CABLE I GET A REP WHO IS IN THE USA AND SPEAKS GOOD ENGLISH.  The At&t reps  tell me their name and I can't even understand what it is so if I want to make a negative comment about their willingness to correct my problem I don't even know what  their name is.  I explained I could not get my E-mail in the morning yesterday and again today which is a address but later last night it worked perfect.  I received 15 e-mails showing times originating from early morning to just before midnight.  Today I have been unable to get my e-mail again all day and this foreign rep she wants to try  changing my e-mail password to fix the problem. Why did it work OK last night.  I think there must be some equipment down dealing with or they are making some changes without notifying anyone what is going on because the foreign rep knew nothing but when I asked her if they were  getting a lot of calls about she said YES THEY WERE. That's part of the problem with at&t farming out their trouble calls to a foreign country. A couple of months ago my internet was down completely and they were giving me a two week waiting period for the repair to be made.  THIS IS NOT GOOD SERVICE!!!  I guarantee COX Cable has never made me wait two weeks for a repair.  What has happened with AT & T service??????  Is cheap foreign labor really worth it  ..... I think NOT

Community Support


229.7K Messages

5 years ago

Hi @papanoel,

How are you accessing the email, and are you getting any error messages?


Also, check out the article for more SBC Global email support and troubleshooting.


Dee, AT&T Community Specialist

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