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shib's profile

Tutor

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8 Messages

Sat, Sep 21, 2019 4:00 PM

Using Secure Mail Key in Samsung email program to update for OAuth

Trying to update my email account on my Samsung Galaxy using the Samsung email app. When I get to the Incoming and Outgoing Server Settings, I do not see a line to enter in the password/Secure Mail Key. Do I need to delete my email account in the Samsung email app and create a new one for the same email account so I can enter in the Secure Mail Key? If I do, I need to UN-SYNC my account so I do not lose all my emails from the server, correct? Thanks for any help.

ATTHelp

Community Support

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203.9K Messages

3 years ago

Good morning @shib,

Thanks for the post. We can definitely help you use OAuth or secure mail key for email apps.

Here’s a quick way to find out if your email app uses OAuth. Start setting up a new email account in your app. Your app may offer you a list of email providers that includes Yahoo. If it does, your email app is OAuth compatible. Be sure to select Yahoo as your provider, you will be all set! 

You can always check out email setup & troubleshooting to learn more about OAuth & Sync.

Kenneth, AT&T Community Specialist

_xyzzy_

Expert

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15K Messages

3 years ago

I do not see a line to enter in the password/Secure Mail Key.

I don't know anything about that app but there's got to be a place to enter/change your password somewhere.  When you find it just replace the existing password with the secure mail key.  Try doing a google search (like this one) for instructions.

 

Do I need to delete my email account in the Samsung email app and create a new one for the same email account so I can enter in the Secure Mail Key?

Shouldn't have to.

 

Tutor

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11 Messages

3 years ago

I have the exact issue. It's amazing to me how poorly documented and poorly thought out this security rollout is. Just the separation of yahoo vs att email is huge. Are you or are you not the same company? A statement above says you're good to go with oauth if your email app is listed when creating an account....like mine shows Yahoo, but not att. So, if I have att email, do I choose yahoo in this case or other? if other, why isn't there a selection for att email client on my samsung?  My email app is default samsung for s7. Like this poster, I can't find any way to edit the password in server settings and there is no ssl/tls security selection...only each separately. If I drop and recreate the account, it prompts for password. Do I enter the key there? Do I loose all my contacts due to removing the account? The att click and select help for mobile or desktop doesn't show the default samsung email app, so it's useless.

Tutor

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11 Messages

3 years ago

So, I removed my att email profile from my Samsung s7, and re-added it and selected yahoo mail just

to see what would happen. It prompted for my email address. I entered my att.net email address, and clicked

NEXT and it takes me to what looks like myatt.com (although I cannot view the address). The blue features and logos looks the same as their myatt.com

web site. It presents the logon dialog box. If I enter my email address and non secure password, it lets me log in

and completes setting up my email profile. But if I use the encrypted key I created earlier for my desktop thunderbird

account, it won't log in. When I put in the standard password it then creates the email account. At this point, is it

using oauth in the background and I'm all set? I have absolutely no idea. But, my assumption is that no it is not

doing that and I had no way of enter the encrypted key that I used on my desktop account. This scenario was the

same whether I chose the yahoo app or chose "other". It does the same thing once it detects "att.net" as the address.

It then forwards me to myatt.com and completes the email profile. So, ATT... is my email using oauth now? How do I know?

 

Tutor

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11 Messages

3 years ago

So now I decide to try to find an email app on my s7 that supports oauth or keys. I see yahoo application and figure

that I can't go wrong there. So, I have installed it for only my yahoo.com email account. There was a selection for

"Account key" after I installed it. So, I selected that and I'm not sure yet how it works. Keep email running all the time?

Is this "Account key" the same as oauth or encrypted keys? Or is it yet something else to confound me.

In any case, I'm kind of surprised that this app didn't prompt me for anything regarding security. I'm happy if it is taking

care of oauth behind the scenes or something like that which is what should be happening anyway. But I don't know

that and remain in the dark with this whole"discombobulated" initiative.

 

 

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