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skharrisla's profile

Contributor

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1 Message

Wednesday, August 1st, 2018 3:39 AM

Using Outlook 2013, sbcglobal account junk mail goes into inbox

I have an sbcglobal email account.  At webmail, the junk mail is in a junk folder.  But on my new computer, using Outlook 2013, that  junk mail is going into my inbox.  On my old computer, also using Outlook 2013, the junk mail went into a junk folder.  What setting have I missed to correct this?

Thanks for any help available.

 

 

Expert

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15K Messages

6 years ago

Off hand I can't think of the scenario that produces that.  But I would check whether these accounts on your clients are both set up as IMAP or as POP.  Since there is no such thing as a "junk" folder in the webmail if you see that there then I would say the "old" client that has a junk folder is set up for IMAP thus causing a "junk" folder to be created in the webmail and both should be in sync. 

 

How that stuff would get in to the "new" inbox I am not sure.  Certainly all incoming email from the server passes through the (mirrored) webmail inbox on it's way to the clients.  So maybe the "new" client is set up as POP and the inbox is exactly where the non-spam stuff should show up in that client.  Being new then possibly it's spam filters still need training to treat the same emails on both old and new equally.

 

...just throwing some ideas "out there"...

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