New Member
•
2 Messages
Unknown device & I can’t block it
Hello, I have smart manager. I took the pain-staking task of naming EVERY device in my home. (Including my smart devices). I have a router and an AT&T smart extender. I also have AT&T Active armor. There is one unknown device that is the 3rd highest user in my home and I can’t even block it. When I attempt to block it, I get a message that says “this action is not allowed. In order to provide uninterrupted service, the device you are currently using cannot be blocked or paused”. The IP address and MAC address often changes. I’ve searched the MAC address online. Doesn’t belong to any manufacturer. Does your gateway use an unknown device to check our wifi? Does the smart extender do that? I’m afraid someone has hacked my wifi. Help plz
ATTHelp
Community Support
•
215K Messages
8 months ago
We'd be glad to help you fix the Smart Home Manager, so you can block the unknown device, YoVi.
Are you using the app or web version of the Smart Home Manager? Try switching to the opposite platform and see if you're able to block the device there. This can help us determine where the problem lies.
We'd also like for you to troubleshoot the Smart Home Manager app by following these steps:
Let us know if this helped or if you need further assistance.
Aminah, AT&T Community Specialist
0
0
YoVi
New Member
•
2 Messages
8 months ago
I’ve been using the smart home manager on my iPhone via an app. I’ll do the things you listed and be back with the results. Thanks for your help.
0
0
ATTHelp
Community Support
•
215K Messages
8 months ago
Great, YoVi!
Aminah, AT&T Community Specialist
0
0
Squidster777
New Member
•
3 Messages
3 months ago
Just wanted to say, if the device's name is "Unknown Device", then the device is an iPhone or another Apple product.
iPhones have privacy features to prevent web tracking and to obscure the identity so that other devices, say on a public wifi network, can't tell who you are.
0
0