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Newbiz's profile



1 Message

Sun, Oct 28, 2018 9:59 PM

Unable to send or receive email

I have an old inactive email that was likely suspended. I signed into the account ten days ago and added it to the app on my phone however the account is still unable to send or receive mail. This is a big problem since I've given the email as an initial business contact and potential clients are not able to contact me yet.

Accepted Solution

Official Solution


Community Support


200.4K Messages

4 y مضت

Hey @Newbiz,


Let us help!


Were you able to sign in to the old email via att.net? You may also try resetting your password. Additionally, we wrote a post with Email, Mail Client, Website & Features Troubleshooting steps.


Let us know if this helped!


Rury, AT&T Community Specialist



1 Message

3 y مضت

My wife is unable to receive emails on her iPod and iPhone.

Can't remember her password for it either.

Reset Apple ID password but that's not helping.


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