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New Member

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2 Messages

Monday, June 14th, 2021 11:28 PM

Closed

Unable to download free McAfee Internet Security Suite

I am trying to download the Mcafee Internet Security Suite to a new computer. I have ATT Internet 24 (24 mbps) which is supposed  to qualify but when I click the download site and click on English language, the page jumps to a Mcafee subscription page. There is no link for the ATT free Internet Security Suite download.

Any suggestions?

This conversation has been merged. Please refer the main conversation:

Unable to Install AT T Internet Security Suite

New Member

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30 Messages

3 years ago

Hey @raceler 
Let's see if this works for you.
  • Try opening a new private window in Firefox. 
  • Then login to your myatt account
  • Make sure you are logging into the main account for your qualifying internet service.
  • Once logged in then open the page to download the McAfee suite.

Here is why..  AT&T uses OAUTH and cookies.  You may be authenticated using a different account. Like if you payed your cell bill last etc. The browser will hold the credentials.  This will cause a conflict when trying to download McAfee.

If this does not work. Make sure you do not have any browser security plugins enabled.  Some of these will block the scripts from properly running.

Let me know if this helps.

-- Lukz

(edited)

New Member

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42 Messages

3 years ago

Call AT&T and/or McAfee.  I spoke with AT&T and McAfee last week..  When I called they said they were working on the issue

(edited)

New Member

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36 Messages

3 years ago

I have been having the same problem.  I tried your solution without any luck.

Community Support

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232.8K Messages

3 years ago

@Sandeman

 

This issue has been escalated and our team is currently working on a resolution. We ask for your patience in the meantime.

 

If you need assistance with anything else, let us know.

 

Thanks for contacting the AT&T Community Forums team.

 

Aminah, AT&T Community Specialist

New Member

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12 Messages

3 years ago

Having the same issue.  Takes me to the McAfee web page which doesn't recognize any of my ATT info.  ATT needs to fix this.

New Member

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30 Messages

3 years ago

Hey @kjung

Check with an AT&T rep to verify your access ID that is the primary email for the qualifying service. You may be using another email that is not the primary and it is failing to link the service. The download will first check if you qualify, otherwise it will move you to request a pay subscription.  Sometimes the browser will hold prior credentials, so using a private window should clear those creds before checking.

-- Lukz

New Member

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36 Messages

3 years ago

This is AT&T version of we are not going to fix it anytime soon unless we make more money from it.

This issue has been escalated and our team is currently working on a resolution. We ask for your patience in the meantime.

 

If you need assistance with anything else, let us know.

 

Thanks for contacting the AT&T Community Forums team.

 

Aminah, AT&T Community Specialist

New Member

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36 Messages

3 years ago

Lukz, that is not the case.  McAfee has confirmed that AT&T has a problem with their link.  McAfee tech started a new case on this with AT&T.  I am still not confident it will be fixed.

New Member

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42 Messages

3 years ago

I spoke with McAfee again earlier today.  They confirmed that the link from AT&T to them was broken, and that is why it redirects to main McAfee website.  No way to download yet

New Member

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36 Messages

3 years ago

Thanks for the update dkdk105

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