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credward44's profile



1 Message

Wednesday, May 23rd, 2018 9:32 PM

Unable to Access Old Email account



I am trying to access an old email account that I created over 10 years ago. For this reason, I can't get into my account. I tried resetting the password, but it says that 1 of my security questions is wrong, even though I'm certain it is correct. I tried searching on the website for how to regain access, but could not find any helpful information - nor could I find anyone to contact for help (no email directory, just get replies saying their department doesn't help).


Could anyone provide me with a contact address to help get this figured out please?

Thanks so much.

Community Support


231.4K Messages

6 years ago

Hello @credward44,

I understand how concerning it can be not being able to access your old email account.  I will be more than happy to guide you to the correct path!  We offer a fantastic Forum’s post which has various information and troubleshooting steps.  I recommend visiting it and following the steps within!

Have a wonderful day!

Katie, AT&T Community Specialist

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