Contributor
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2 Messages
Switching from paid to free ATT email
Paying for an ATT dialup and email account since forever. Moved to an area where ATT does not provide Internet DSL service. I would like to continue using my existing ATT email address and changing to FREE ATT/YAHOO. Is this possible or do I have to change my primary Address?
ATTDmitriyCM
Community Manager
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10.3K Messages
9 years ago
Hello @mjmchmura
If your email account is merged with myAT&T account, you'll need to unmerge them first, see this link for instructions:
Unmerging your AT&T and Yahoo Email accounts
If that's not the case, then there is nothing you need to do, your email will stay active even after you cancel your service. Here is a quote from the Terms of Service page:
"5. Termination or Cancellation of Service
a. Cancellation of Service by Customer. When you cancel your Service, your account ID e-mail address will remain active, as will all e-mail subaccounts you have created. The e-mail accounts may be accessed from the att.net website."
I hope this helps.
Thank you,
Dmitriy
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