swbell.net IMAP sub folder sync (Outlook)
I have a customer with an SWbell.net email address.
For some reason the Outlook client will not sync the IMAP folders under the inbox, despite showing in webmail. Send and receive are working just fine. New outlook profile behaves the same way.
Multiple forums indicate this is either an AT&T or Yahoo generated issue. After contacting both of these companies, they both refuse to address this problem blaming each other for the problem.
I have generated no less than 10 escalations over the last 2.75 hours with AT&T support only for these supervisors to hang up on me. Additionally, I have been told I have to pay for premium support $49.95, for assistance with Outlook, when I know this is not an Outlook issue.
Here are the settings I have been told to use when setting up the Outlook client.
I am at a loss and am getting nowhere with AT&T.
Anyone else run into this issue?