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namvet64's profile

Contributor

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9 Messages

Wednesday, February 21st, 2024 2:00 PM

Suspected Scam

How do I send securely a Screenshot of an email I received about an payment refused with a link to follow nand looks like it came from AT&T?

I DO NOT OPEN EMAIL LINKS!

Accepted Solution

Community Support

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231.4K Messages

2 months ago

Hi @namvet64! Thank you for reaching out to us. We understand that you received an email from AT&T which looks like scam email. We hear you, and are happy to assist you.

 

You can attach a screenshot on this forum for us to review.

If you suspect an email is fake or wasn’t sent from AT&T? Don’t open it, click any links, or open any attachments. These links or attachments can install malicious software or viruses on your device.

There are several warning signs you should look for. A fake email might:

  • Make odd claims about your bill. They may say that a bill is ready, an account needs to be verified, or a payment needs to be confirmed. These emails often include a link to sign in to your account. Don’t click on the link..
  • Ask for personal or account info.
  • Claim a high balance is due. The email may also threaten to suspend your account if you don’t pay the high balance.
  • Not include an account number. When we email you about your AT&T bill, we'll include either several digits or your full account number on it.
  • Include links to non-AT&T websites. Hover over the links in the email to see the true destination website. A malicious site may try to mimic the look of an AT&T website. AT&T isn’t affiliated with these links. These are dangerous websites.
  • Include attachments. AT&T bills don't include attachments. Fake attachments will be in .zip format and may have names that start with ATT_Payment.

If you think an email is malicious, here’s how to address it right away:

  1. Review the email carefully. Don’t click any links or download any attachments. 
  2. Report the email, using one of these options:
    • On currently.com: Select the Spam button in the toolbar above the message. This will also remove the email from your inbox.
    • In an email program: Forward the email to AT&T at abuse@att.net. When possible, include the full email header to help us identify the origins of the email.
  3. Delete the email, if it hasn’t already been removed from your inbox.

For more information please visit our article about ⁠Identify fake AT&T emails.

 

Let us know how it goes.

For further assistance we're here to assist you.

 

Thank you.

Nate, AT&T Community Specialist.

Contributor

 • 

9 Messages

2 months ago

THANKS

Community Support

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231.4K Messages

2 months ago

Hi @namvet64,

We're glad that we were able to assist you.

Please reach out to us in the future, if you have any queries.

Thank you,

Jennifer, AT&T Community Specialist.

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