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just2c's profile



1 Message

Tuesday, March 5th, 2019 8:57 PM


Subaccount Password

How do you retrieve a Subaccount Password or change the password if you do not remember the existing password?  

Community Support


221.3K Messages

5 years ago

Hi @just2c,


Learn more about how to manage sub-accounts

A subaccount is a Member ID email address set up under the account owner’s primary Member ID. Only the account owner can create and manage subaccounts. For example, the account owner would have a primary Member ID email and their spouse or children would have subaccount Member ID emails. 

Edit a subaccount

  1. Go to Profile > Account users.
  2. If you have more than one account, select the account you want to manage from the dropdown at the top.
  3. Select Manage subaccount users.
  4. Next to the desired subaccount, select Edit.
  5. Update the information you would like to change and select Save Changes.

Hope this helps!

Lafayette, AT&T Community Specialist

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