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carlking2's profile

Teacher

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33 Messages

Saturday, January 12th, 2019 4:37 PM

Sub Account email problem sbcglobal.net

I have two Sbcglobal sub accounts tied to my primary email. and both are no longer recognize the password I set up.  I have not changed anything, it just quit working.  Is there something wrong?

Accepted Solution

Official Solution

Community Support

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231.4K Messages

5 years ago

Hi @carlking2,

 AT&T has you covered! If your email address is linked to your AT&T Access ID, changing your AT&T Access ID password will automatically change your email password and vice versa. Check out the information on our website to learn how! Lafayette, AT&T Community Specialist

Teacher

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33 Messages

5 years ago

Well that is all fine and good, except At&t is NOT recognizing the old passwords.  Its ask for you to enter the old password, then the new password and then says it can't find that password.

 

"We can't find that password. Check to be sure your entered the correct password, and try again."

 

So since I am the primary and my sub accounts have NO access to the primary account.  Who Changed the password?  This affects both of my sub accounts, so it is NOT just one account.

Community Support

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231.4K Messages

5 years ago

Hello @carlking2, let’s see what we can do.

I’ll be inviting you to a private message (PM) to further investigate. Please look in your inbox for a message from me.

 

Mihai AT&T Community Specialist

Teacher

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33 Messages

5 years ago

Promlem was fixed.  It did require a call to tech service.  Both accounts were locked because of over six attempted access with improper password.  Seems a bit strange.  Both sub accounts had no backup email associated with them because they were set up over 20 years ago.  Tech reset the passwords and added my main email as a reset email.  Good to go now.

1 Message

2 months ago

I am attempting to access 2 subaccounts (both @sbcglobal.net) that were under my AT&T email (@att.net) until 2-3 years ago. The subaccounts have been connected for 10+ years to an Outlook desktop app so emails were received and sent as expected. When I attempted to move the subaccounts to a new machine, AT&T technical personnel were unable to find the subaccounts to reset the passwords. The email continued to flow into the Outlook app until last week when the machine stopped working. Note that I had been able to manage the transition from SBCglobal to Yahoo to Google to Oath to Currently including secure mail keys. The passwords associated with the subaccounts continued working with the Outlook app, but I could not use them to migrate the email subaccounts to another email client. It seems like the password was changed somehow and AT&T could not reset the subaccount passwords for me since it seems the subaccounts in AT&T's systems could not be found or could not be associated with my AT&T account. If needed, please be aware that I have the history of these accounts/subaccounts/passwords/secure mail keys if useful for researching and resolving this issue.

Request: It seems that I need to have the same service performed as carlking2 (his similar situation was resolved 5 years ago). Is this possible?

Community Support

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231.4K Messages

2 months ago

Hi @jcyates1,

 

Thank you for reaching out to us. We understand your concern! Let's get the help you need, and point you in the right direction. I request you to follow the below steps:

  1. Go to My linked accounts in myAT&T.
  2. Select Link another account. We’ll look for other IDs or accounts that belong to you.
  3. If you don’t see the account you want to link, choose Search for it now. Or, take one of these steps:
  4. Enter more info to prove your identity, if asked.
  5. If we find the account on another ID, you can:
    • Combine the other ID with the one you used to sign in..
    • Sign in with the other ID.
    • Give account details to get second-person online access right away.
    • Ask the account owner for second-person online access.

Once you complete the steps, we may send you a one-time code. Enter this code to finish linking the accounts.

 

I hope the above information helps. Please feel free to contact us for further assistance.

 

Thank you,

Bill, AT&T Community Specialist.

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