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tommc22's profile

Contributor

 • 

1 Message

Wednesday, October 28th, 2015 10:59 PM

spouse forgot her subaccount email password

I'm trying to reset my wife's email password.

we have sbcglobal email accounts.

she forgot her password and wanted to log into her account on her new laptop.

she tried answering the personal questions, but didn't know the answers and got locked out.

my account is the primary account when logging into ATT.com.

I logged in and spent the last hour trying to figure this out.

I went to "manage subaccount", but when i went to "edit" her account, there is no option for changing password.

I'm at my wits end.

Darknessrise

Professor

 • 

2.4K Messages

7 years ago

@tommc22

 

Contact AT&T Customer Care to see if they are able to assist with the password change. Try the reset option you tried previously to see if it's unlocked again.

 

Customer Care can be contacted by clicking the link below(expect a response over the next few days):

https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

In the message body, please include the following:

- Name

- Address

- Account number

- Phone number

- Contact email address

- The best time to contact you if needed

- The problem you are having (in detail) , please mention the email address you're having issues with.

 

 

 

Below is an image describing where to enter information within your message:

privatemessage.jpg

Tigereyze209

Professor

 • 

3.9K Messages

7 years ago

I found this posted in another message that may be helpful to you.

I honestly don't know if the number works as advertised or not, but then, I also have no reason to think it will not. Please let me know either way: 

If you have an active AT&T Internet service, you can call our web support team at 1-877-312-5550 and our specialist will be happy to help you with your password issue.

 

Thanks.

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