Pre-order the New Samsung Galaxy Z Flip4 & Galaxy Z Fold4 and, for a limited time, get twice the storage and a free case!
Protect yourself online
billko's profile
billko
#1 Star!
Helpful 1
10th stratosphere!

Teacher

 • 

17 Messages

Mon, Oct 5, 2015 6:08 PM

SPAM guard is on - and there's no way to turn it off!

I just realized that the thread I originally posted on was marked as "solved" a long time ago, so the proper thing to do is to post to a new thread.

 

I'm having an issue where I want SPAM guard OFF, but there is no way to turn it off in either the "new" email page or the old one.

 

Are there updated instructions on how to diasable it?

 

Thanks!

 

Bill

Accepted Solution

Official Solution

Tigereyze209

Professor

 • 

3.9K Messages

7年前

Okay, I am a bit vague on HOW to do it, but what you want to do requires using IMAP settings. Basically, you simply pull all the e-mail off the server, and your app does all the mail processing.

settings are here: https://www.att.com/esupport/article.jsp?sid=KB424295&DPSLogout=true&_requestid=1560608

 

I hope this helps, and is what you are looking for.   Good luck.

 

OH, and obviously, you need a mail app capable of doing IMAP.

billko

Teacher

 • 

17 Messages

7年前

I'm not letting this sink to the bottom. I use a third party client to read my mail because I don't want to use a browser to read my email, and now I have to check for SPAM through my browser anyway. Please have this looked at!
Tigereyze209

Professor

 • 

3.9K Messages

7年前

Even third party mail apps have an option to set junk mail filters. Just saying.

billko

Teacher

 • 

17 Messages

7年前


@Tigereyze209 wrote:

Even third party mail apps have an option to set junk mail filters. Just saying.


I think you entirely missed the point.  I want the SPAM to go to my third party mail app so I can filter it with that app.  I don't want to go to the web page just to see if AT&T filtered out something important.

 

I'm just saying.  😉

Tigereyze209

Professor

 • 

3.9K Messages

7年前

Uhm, okay, well, good luck with that, then....

 

Hope ya figure it out.

lem3

Guru

 • 

496 Messages

7年前


@billko wrote:
I'm not letting this sink to the bottom. I use a third party client to read my mail because I don't want to use a browser to read my email, and now I have to check for SPAM through my browser anyway. Please have this looked at!

What client are you using?  I use SeaMonkey (Thunderbird clone) and all the messages ATT/Yahoo places in the Spam folder online appear in the SeaMonkey Bulk Mail folder.

billko

Teacher

 • 

17 Messages

7年前

I haven't been able to fix it, but I'm pretty sure I know what's wrong. It all started with the AT&T debacle where they updated the email web page and the ability to forward your email disappeared. Instead, the only option was to forward to the POP email server. Eventually that was fixed, but then the SPAM was not being forwarded and was sitting in the SPAM folder like it's doing right now. Interestingly enough, in the other option to Access Your Email Elsewhere - to download to the POP server - has an option not to download SPAM. I think the equivalent feature - Forward SPAM to your email address - does not exist. or more likely, it's still there, but there is no longer a link to it. Incidentally, that's the reason why the SPAM doesn't show up in my SPAM (or junk) folder on my third party app (T-bird). It's because I don't monitor the AT&T acct. Instead, it forwards all my email to another account, which I *do* monitor with T-bird.
billko

Teacher

 • 

17 Messages

7年前


@Tigereyze209 wrote:

Okay, I am a bit vague on HOW to do it, but what you want to do requires using IMAP settings. Basically, you simply pull all the e-mail off the server, and your app does all the mail processing.

settings are here: https://www.att.com/esupport/article.jsp?sid=KB424295&DPSLogout=true&_requestid=1560608

 

I hope this helps, and is what you are looking for.   Good luck.

 

OH, and obviously, you need a mail app capable of doing IMAP.


Now THAT is interesting because the whole reason I forwarded my email to another account is because when AT&T first converted to Yahoo email, Yahoo did not have IMAP capabilities, and the account I was forwarding my email to does.  I had no idea that they actually have IMAP capabilities now!

 

Even though technically your suggestion didn't solve the real problem with the website, I am marking this a solved because you fixed the problem for me by showing me that I could avoid that whole mess in the first place.  I'm perfectly okay with that solution because then I can access my SPAM folder through my email app directly.

 

Thanks!

 

Contributor

 • 

2 Messages

7年前

I still have the same problem and do not want to set up an IMAP client to pull in the contents of my Yahoo Spam folder.  Is there anything I can do that would result in the SPAM messages getting forwarded just like other messages?  The underlying problem is that Yahoo is marking things as SPAM which are legitimate, and I don't want to have to log into the Yahoo web interface just to check those messages periodically.

 

Thanks.

 

Dave

Teacher

 • 

11 Messages

7年前


@Tigereyze209 wrote:

Uhm, okay, well, good luck with that, then....

 

Hope ya figure it out.


Pretty sarcastic. Definately unhelpful. This question is simple: "How to completely turn off Spamguard". Not how to reroute email, how imap works, what protocols are available through standard AT&T email services, whether mail is read online of offline, which client is being used, etc. Just "How to completely turn off Spamguard". And no, this hasn't been 'solved'.

Tigereyze209

Professor

 • 

3.9K Messages

7年前


@Philbert D wrote:

@Tigereyze209 wrote:

Uhm, okay, well, good luck with that, then....

 

Hope ya figure it out.


Pretty sarcastic. Definately unhelpful. This question is simple: "How to completely turn off Spamguard". Not how to reroute email, how imap works, what protocols are available through standard AT&T email services, whether mail is read online of offline, which client is being used, etc. Just "How to completely turn off Spamguard". And no, this hasn't been 'solved'.


WOW! of all the posts I'm written on this topic and THAT was the only one you comment on, and out of context too.   Sad.  Just sad.

 

To put this in context, I read thru litterally 100's of comments a week. That ACE designation means that I have shown knowledge on a wide variety of subjects, and have agreed to help where I can, when I can.

No one can know everything, and while I'm pretty good on some topics, I'm a little weak in my knowledge of others. I don't pretend to be a know it all.

I offered a sugestion, and it was rebuffed by the origional topic postrer.

So, sensing my advice and imput was neaither wanted or appreciated, i backed off.

Since I could not help him, I was hoping someone else would be able to answer question.

 

I tend to go thru these questions in a hit and run fashion.  I read over it, try to get the main details, IF there is anything useful to say, i post it, and then move on to the next one.

 

I'm human. Sometimes, I reply in a way that's phrased awkwardly, and frankly, sometimes, I will miss a key detail or two. Not intentional, but it happens.

 

I understand the basics of how the e-mail system works. I don't know ALL the quirks of the more advanced parts of it however.

I do know, the ONLY way to totaaly bypass spamguard is to use imap to download the raw data off the e-mail server and process it on your own pc.

To my knowlege, spamguard is built into the base mail server code, and so, CAN'T be turned off.

BUT, my understanding is, you still get all the messages, including the spam.

 

You can set your filters, but there are default entries no mattrer what you do.

 

Once in a while, I mention something, and am told, No, that is wrong.

Okay, fine. Not gonna argue. I let them know I tried, and I move on to the next post.

 

One thing to add, and then, I'm done:   The e-mail servers are intermittitly and randomly having issues. The techs are aware of it, and working on it, but it is a hit and miss thing.

We are getting into seeing more topics post related to e-mail problems that any other topic.

Unfortunatly, the issues seem random, and, as I said, intermittant.

I am only another customer like you. I have read most of previous posts from others on here, and have learned by reading. I don't work for ATT, and unfortunatly, beyond advice, I can't really help anyone. (as in, can't fix billing problems, change wrong data, etc.)

 

But I do try. Mostly, I do help. Sometimes not.

And sometimes, folks don't like hearing the advice and answers to their questions.

 

I know folks get frustrated, and it shows in their posts.

I have good days and bad days just like anyone else.

I do the best i can, and often, fall short.

Sorry if that came across as offensive, but it was not intended that way.

So, there ya go. Once again, apologies if and when it comes out wrong. But honestly, I do try.

Good luck and good life.

Teacher

 • 

11 Messages

7年前

Quality, not quantity.

Contributor

 • 

1 Message

7年前

simple question is " how to remove remove a name mistakenly set on spam guard"

 

[Edited to comply with Guidelines]

billko

Teacher

 • 

17 Messages

7年前


@kfasil wrote:

simple question is " how to remove remove a name mistakenly set on spam guard"

 

[Edited to comply with Guidelines]


This topic was marked as "solved."  I would recommend starting a new topic instead so it can get the proper exposure it deserves.



Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.