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NotACustomer23's profile

New Member

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3 Messages

Thu, Apr 21, 2022 3:33 PM

Someone signed up for AT&T internet using my email address

Someone signed up for AT&T internet using my email address.  Trying to figure out a way to let AT&T know without calling and spending forever on hold.  Replying to the email doesn’t work. 
I’m really shocked that AT&T doesn’t verify email addresses during their set up process. I’v been emailed personal information about their customer including name, account number, mailing address, user name, etc.  

ATTHelp

Community Support

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203.5K Messages

7 months ago

Let's make sure your email isn't being used by anyone else, @NotACustomer23

 

You're going to need to call our Global Fraud Management Team at 888.471.4576. They're able to help with an unauthorized account activation.

 

If you have any other questions, feel free to reach out! Thank you for contacting AT&T Community Forums! 

 

Raiden, AT&T Community Specialist 

New Member

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3 Messages

7 months ago

I think you are not understanding the situation. I do not have an account. Someone entered the wrong email address when creating their account. There is no fraud.  I’m sure it’s a simple error.  However it is not cool that their personal information has been sent to me. 
I am not a AT&T customer so I don’t feel like wasting my time calling a number to be put on hold forever.   Is there seriously not a way for an employee to PM me regarding this?  Or contact via email? @ATTHelp 


ATTHelp

Community Support

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203.5K Messages

7 months ago

Hello @NotACustomer23, let's meet in a Direct Message to discuss/regarding the email that was used. Please check your Direct Message Inbox (it’s the chat icon next to the bell icon in the upper right corner of the Forums)

 

In the meantime, you're going to need to call our Global Fraud Management Team at 888.471.4576. They're able to help with an unauthorized account activation.

 

I look forward to chatting with you soon. Thank you for reaching out to Community Forums.

 

Ashley, AT&T Community Specialist 

 

New Member

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3 Messages

5 months ago

This is unresolved. I’m still being emailed bills for someone’s AT&T internet service.  

tonydi

ACE - Guru

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8.4K Messages

5 months ago

Stop beating your head against the really thick wall that is AT&T "support".  You're expecting them to do something that should be a slam dunk.  Yet they're not capable of understanding a simple issue and correcting it.

Clearly that customer is still paying their bill without the emails so they're going to keep coming. 

Maybe USPS mail them a copy of the email and let them get angina trying to deal with it.

You gave it a good shot and tried to do the right thing but at this point I'd just create a filter and nuke those incoming emails.

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