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Protect yourself online
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New Member

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1 Message

Sunday, January 30th, 2022 1:38 AM

Someone keeps accessing my email even after Password has been changed and unknown accessors signed out

Someone has managed to get into my ATT Yahoo email account and set up filters to send all emails to my Archive folder. I deleted all of the filters and reset my password.
When I check Recent Activity in Settings, an unknown person is still accessing my email through a device running Mac OS X and granting access of my email in Apple apps. No one I personally know has a Mac or is on OS X.

I click to sign this unknown access out/remove it, but then they access it again some time later, over and over. I have changed my password each time as well.

Please help in how to keep this person from accessing my email. Thank you for any help!!

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

207.9K Messages

1 year ago

We can help you learn how to secure your email account, Lanabee!

 

In addition to changing your password, we suggest that you do the following:

  1. Create or update account security questions and answers.
    The security questions and answers that you set at myAT&T allow you and only you to access your account or make changes to your account information.
  2. Secure your computers.
    Secure your computers against malware. Malware can steal passwords and other personal information.

You'll find more information on how to recover and secure a hacked or hijacked email account in our online guide.

 

We hope you find this information helpful! If you need help with anything else, let us know.

 

Aminah, AT&T Community Specialist

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