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I never setup my online user account. When I go to sign up it says the account is already been signed up

Community Support

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231.4K Messages

2 years ago

Let's get your account situated, @Amanda219!

Have you attempted to reset the password? Take these steps to do so:

Go to http://sm.att.com/4e4490a1.
Select Forgot password?
Fill out the password info.
Choose security questions or temporary password and follow the prompts. If you choose a temporary password, we’ll let you know where we sent it.
Create your new password.

Are you attempting to sign up for services? If that is the case, let us know!

CalebP, AT&T Community Specialist

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