Our Community Forums will be closing on June 27, 2024. Please visit att.com/support for all your support needs.
Protect yourself online
CatladyDane's profile

Teacher

 • 

22 Messages

Sunday, January 28th, 2018 11:23 PM

Serious SPAM error in email

I HATE webmail!!!!! Therefore I receive my email in Outlook. But, because I cannot turn off your spam filter in webmail, AT&T "steals" messages that they don't want me to receive. So I have to check that hated webmail folder regularly anyway.

 

Well, are you completely clueless?! The AT&T spam filter threw my email notification that my AT&T bill was ready into SPAM! Since when does your ineffective system think that your own bill notification should be withheld from your paying customers?! If I don't pay that bill, I'm sure you'll suspend my service.

 

To defend myself from your spam filter withholding my bills from me, I now have a spreadsheet that I check weekly so I know if I need to research a missing bill or statement. To whom shall I send the bill for my time? I'm furious!!!

Expert

 • 

15K Messages

6 years ago

Yours is not the first thread on the way the yahoo filters "work" (I use that term loosely of course).  You discovered the only solution, i.e., periodically and reluctantly log into the webmail to see what the spam filters sucked into there.

 

The only other two suggestions I can mention is to flag the email that is not spam as "not spam" in the hopes that eventually (may have to do it a number of times) the spam filters get trained that kind of email is not spam.  Flagging it as "not spam" will also automatically move that message to the inbox for your client to pick up.

 

The other suggestion is of course to find a real email service provider that you can trust and whose business is solely to provide an email service as oppose to yahoo who appears to treat email as a "bag on the side" to add a check mark on a list of items their "service" claims to support.

Teacher

 • 

22 Messages

6 years ago

Who is a "real" email service provider? One who won't bombard me with advertising, and worse yet, the "we thought you might like ... " rubbish that is even worse than advertising. I really like receiving email in Outlook because it's clean - none of that so-called entertainment stuff. (I'm smart - I can entertain myself - how old-fashioned!) Thank you.

Not finding what you're looking for?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.