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jalbertini's profile



10 Messages

Thursday, May 18th, 2017 8:05 PM

Seems I or AT&T have been hacked I'm getting emails I should not be getting

myAT&T Account | Support AT&T
AT&T online account registration
Hello John,

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Protect yourself from fraudulent emails.


I did not set up any account.  Why am I getting these emails?

Order Confirmation
Account Number: xxxxxxxxx  (not my Directv account #!!!)
Installation Details
U-verse TV/Internet
Professional Installation:  May 18, 2017
Technician Arrival Window:  1:00 PM - 3:00 PM
Install Duration:  4 hours on average

Thank you for your order! This is a confirmation summary of your new order or service change. This is not a bill. Every time you make a change to your service, you will receive an updated order confirmation along with instructions on how to access your updated Service Summary.

Need to reschedule?

Reschedule your appointmenthere
Or call 800.288.2020


Visit   Call800.288.2020

Access your Service Summary

Having trouble locating your Service Summary?
Click here for instructions

Installation Reminders
  • Someone over 18 years of age must be present.
  • All power connections for the new service(s) must be made accessible.
  • Wait until after installation to cancel old services.
  • AutoPay will not carry over from other AT&T accounts.

All promotional offers may not be reflected. See your monthly bill for promotional pricing.

Order Confirmation Summary

Remember to access your Service Summary for more detail along with important information on the policies, warranties, and other information related to your service.

First Bill
Monthly Charges + One Time charges + Estimated Taxes/Fees/Surcharges + Proration $ 6.02
Other Rewards

Visit for details on how to claim your reward.

Monthly ChargesOne-Time Charges

AT&T Service Total


U-verse TV U200 All Included


U-verse TV U200 All Included Promotion


Service Activation Fee


100% off Service Activation Fee


Internet 25*


Internet 25 Promotion


Installation of AT&T Internet


100% off Installation Fee


Double Pack Install

Estimated taxes/fees/surcharges
Proration   $

*Total Monthly Internet Usage Allowance: Unlimited

See your Service Summary for details. Visit to view details of your Internet data usage.
AT&T Privacy Policy | U-verse TV & Phone Terms of Service | Internet Terms of Service

Please use the contact information above for questions regarding this message or go to for more options. This is an automated email so replies to the address will not be answered.

©2017 AT&T Intellectual Property. All rights reserved. AT&T, Globe logo and other AT&T marks are trademarks of AT&T Intellectual Property.

 [edited for privacy – please do not post personal information]

ACE - Expert


35K Messages

7 years ago

@jalbertini, you have made a post an a public forum provided for AT&T users to communicate with other AT&T users. You should not post your full name or any identifying or private information such as your account number in such a forum. While AT&T employees do look at forum posts from time to time, you should have no expectation that any particular action will come from such a post (e.g. creating a payment arrangement or a note in your file; these will not happen).

You should instead click this Customer Service link to send a Private Message (PM) to the AT&T customer service team to help you resolve your request. You can expect a reply via return PM (the blue envelope in the upper right hand corner of this site, next to your avatar and name) in a business day or three. You can speed things up by including your name, Billing Account Number and the best way and time to reach you.


It looks like someone set up U-verse TV and Internet and gave your e-mail address as the contact.  It may be a valid customer who just gave the wrong e-mail address or some other mistake by a CSR.  




10 Messages

7 years ago

That is NOT my acct # THAT is the point!!!



10 Messages

7 years ago

And I thought I had removed all personal info from the post?
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