Secure Mail Key stopped working. What's next? Make a new one?

Hello @SPSchaller, let’s get your email secured again.

You can always use your regular password to access your AT&T email at currently.com (formerly att.net) through a web browser as an alternative while we get this sorted out.

Secure mail keys never expire however for safety reasons, we delete secure mail keys whenever we have to lock or block your account. If that happens, you’ll have to create a new secure mail key for each AT&T email address.

We hope this helps @SPSchaller, please let us know if we can provide additional assistance.

@KaneB, AT&T Community Specialist

Thanks for the reply KaneB... You wrote "we delete secure mail keys whenever we have to lock or block your account." The last time I attempted to login to myATT I had to change it as the account was locked, perhaps because of repeated attempts to get into my email...?

I was using my SMK for my email whenit suddenly stopped working, so I am unsure which propagated what... I'll try again with a new SMK and see what happens...

Update on last post... so I created another Secure Mail Key, inserted it into Thunderbird, and to my amazement, my email began to download once again. So Thank You KaneB for your information. I didn't see that explained in any of the documents I read trying to fix this. As well, the Tech I worked with recently did not mention it... I suspect this isn't widely known.

We will see how long this key lasts... I got a whole week out of the last one.

Thanks for the update KaneB as I just got my AT&T. 

Exact same!!!

I refuse to use Yahoo webmail and rather get emails through mail clients set up in linux based machines. Over the years I have used MailSpring, Thunderbird and BlueMail email clients AND THEY FAIL TO SYNC ONCE I CLOSE THE APPLICATIONS AND BOOT THEM BACK. After boot any of those email clients I then reset and UPDATE THE PASSWORD FROM INSIDE THE APP BY REPLACING THE ATT SIGN IN PASSWORD BY THEIR SECURE MAIL KEY GENERATED THROUGH THEIR ATT WEBSITE. THAT WILL WORK FOR A WHILE BUT ONCE I  REBOOT THE COMPUTER (or after about 30 minutes of synchronized emails that will eventually stop)  AND OPEN THE EMAIL CLIENTS THE MAILING CAPABILITIES ARE GONE!

That has been going on for the last two or three years, during which I have contacted ATT to address the problem TO NO AVAIL.

I really think they only want me to enroll a paid for support so this ongoing problem gets solved. I have tried at least 4 or five different credentials to access imap/smtp settings from their servers, changed passwords, secure mail keys, checked forums and tried every possible avenue during these three years but all this has not fixed the problem.

We know the problem is in their servers.....Why is taking ATT such a long time to HAVE MAINSTREAMED IMAP EMAILS IN GOOD STANDING THROUGH ALL OUR DEVICES AND EMAIL CLIENTS OF OUR CHOICE?  It is beyond my comprehension and speaks very poorly of ATT and their technical support. I just hope my criticism of ATT technical backend setup does not backfire me in getting this resolved!

Sincerely,

John

[EDITED per Community Guidelines]

1) This is a public forum.  You should not post personal information (such as your full name and phone number) for your own privacy.

2) AT&T doesn't care about e-mail client support.  They provide the Yahoo web mail, and they think that should be enough for anyone.

3) I decided to not use ISP e-mail accounts after my first ISP change.  Avoiding this sort of issue is yet another confirmation I did the right thing.