Available Now: Buy the new iPhone 14, iPhone 14 Pro and iPhone 14 Pro Max from AT&T!
Protect yourself online
S

New Member

 • 

4 Messages

Sun, Sep 13, 2020 6:48 PM

Closed

Secure Mail Key stopped working. What's next? Make a new one?

Several weeks ago, we received a notice that we needed to link some accounts within AT&T. Since then, our password for our primary email address (same as the account, we think) stopped working. I created a secure mail key and eventually got our email to start working again with that key. However, a week later to the day, it again stopped. The message was the same as before; "Sending of password for user [our address] did not succeed. Mail server pop.att.yahoo.com responded: Server error - Please try again later."

So what now?.. do I create another secure key? (this would be the third one I've created)... Is there some reason why this one suddenly stopped working again?

I am using Thunderbird and no other settings had/have been changed since this began, and all my other addresses are working just fine.

Called support but they didn't want to help due to us using a third party app. I can pay ConnectTech $15/mo to get their help, but I don't see why I should pay to fix a problem that is clearly originating on AT&T servers.

Webmail for this address works fine, but I do not want to use webmail. None of our other devices can access this address, either.

If anyone has experienced this situation and has suggestions, I'd surely appreciate hearing them. Thanks!

Accepted Solution

Official Solution

ATTHelp

Community Support

 • 

200.5K Messages

2年前

Hello @SPSchaller, let’s get your email secured again.

 

You can always use your regular password to access your AT&T email at currently.com (formerly att.net) through a web browser as an alternative while we get this sorted out.

 

Secure mail keys never expire however for safety reasons, we delete secure mail keys whenever we have to lock or block your account. If that happens, you’ll have to create a new secure mail key for each AT&T email address.

 

We hope this helps @SPSchaller, please let us know if we can provide additional assistance.

 

@KaneB, AT&T Community Specialist

New Member

 • 

4 Messages

2年前

Thanks for the reply KaneB... You wrote "we delete secure mail keys whenever we have to lock or block your account." The last time I attempted to login to myATT I had to change it as the account was locked, perhaps because of repeated attempts to get into my email...?

I was using my SMK for my email whenit suddenly stopped working, so I am unsure which propagated what... I'll try again with a new SMK and see what happens...

New Member

 • 

4 Messages

2年前

Update on last post... so I created another Secure Mail Key, inserted it into Thunderbird, and to my amazement, my email began to download once again. So Thank You KaneB for your information. I didn't see that explained in any of the documents I read trying to fix this. As well, the Tech I worked with recently did not mention it... I suspect this isn't widely known.

We will see how long this key lasts... I got a whole week out of the last one.

New Member

 • 

1 Message

2年前

Thanks for the update KaneB as I just got my AT&T. 

New Member

 • 

1 Message

2年前

Exact same!!!

I refuse to use Yahoo webmail and rather get emails through mail clients set up in linux based machines. Over the years I have used MailSpring, Thunderbird and BlueMail email clients AND THEY FAIL TO SYNC ONCE I CLOSE THE APPLICATIONS AND BOOT THEM BACK. After boot any of those email clients I then reset and UPDATE THE PASSWORD FROM INSIDE THE APP BY REPLACING THE ATT SIGN IN PASSWORD BY THEIR SECURE MAIL KEY GENERATED THROUGH THEIR ATT WEBSITE. THAT WILL WORK FOR A WHILE BUT ONCE I  REBOOT THE COMPUTER (or after about 30 minutes of synchronized emails that will eventually stop)  AND OPEN THE EMAIL CLIENTS THE MAILING CAPABILITIES ARE GONE!

That has been going on for the last two or three years, during which I have contacted ATT to address the problem TO NO AVAIL.

I really think they only want me to enroll a paid for support so this ongoing problem gets solved. I have tried at least 4 or five different credentials to access imap/smtp settings from their servers, changed passwords, secure mail keys, checked forums and tried every possible avenue during these three years but all this has not fixed the problem.

We know the problem is in their servers.....Why is taking ATT such a long time to HAVE MAINSTREAMED IMAP EMAILS IN GOOD STANDING THROUGH ALL OUR DEVICES AND EMAIL CLIENTS OF OUR CHOICE?  It is beyond my comprehension and speaks very poorly of ATT and their technical support. I just hope my criticism of ATT technical backend setup does not backfire me in getting this resolved!

Sincerely,

John

[EDITED per Community Guidelines]

(edited)

JefferMC

ACE - Expert

 • 

29.9K Messages

2年前

1) This is a public forum.  You should not post personal information (such as your full name and phone number) for your own privacy.

2) AT&T doesn't care about e-mail client support.  They provide the Yahoo web mail, and they think that should be enough for anyone.

3) I decided to not use ISP e-mail accounts after my first ISP change.  Avoiding this sort of issue is yet another confirmation I did the right thing.

Need help?
New to AT&T Community?
New to the AT&T Community? Start by visiting the Community How-To.
New to the AT&T Community?
Visit the Community How-To.