Secure key

AT&T customer service has no clue how to resolve this. This is a bug in their software.

We're here to help with setting up the secure mail key for both of your email accounts, @Suhas.

Here is more information on how to create a secure mail key for your email account.

• Each email address including each subaccount, must have its own secure mail key if you want to use it with an email app.
• For sub accounts, you will have to log into each subaccount and manage its secure mail key from there.

If that does not help, please let us know:

• Is the second email account a sub account?
• What email app will you be using to access your email account?(Outlook, thunderbird).

Let us know if this helps. 

Elmi, AT&T Community Specialist. 

Hi there, Suhas! Looks like those steps did not work for you, so let's start back at the beginning and try a different tactic. 

To make sure that you are getting all of the account management options, let's work on the browser.  Please follow the steps:

1. Clear the cache and cookies of the browser, then close the browser down and relaunch it. 
2. Most browsers have a "Private" or "Incognito" function
3. If you are using Safari and a Mac, Click on browser name and select "Reset Safari"

Now that we have gotten the browser problem resolved, let's move on to the next step.

The next step is Managing the Subaccounts. Just click on the aforementioned link, and the first plus sign and it will give you the steps. 

Lastly, let's move on to the Secure Mail Keys and subaccounts.

Each subaccount that you have does require its own Secure Mail Key. To get you started, here are the steps for each subaccount: Reminder you will need to be logged into each subaccount. 

1. Go to Profile and choose Sign-in info.
2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
3. Scroll to Secure mail key and select Manage secure mail key.
4. Choose the email address that you’d like to use, if you have more than one.
5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
6. Choose Create secure mail key.
7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
   • For security purposes, the secure mail key only displays until you select OK. 
   • If you lose or forget the secure mail key, you can create new secure mail keys.
8. Select OK.
9. Go to your preferred email app and replace the existing password with your secure mail key. For an IMAP account, delete the existing password for both the IMAP and SMTP servers and replace them with your secure mail key.

Try these steps, and let us know if they work for you.

Thank you for using the AT&T Community Forums. 

Matthew, AT&T Community Specialist