AT&T Community Forums

sbcglobal.net :unable to open server connection

Hello,

i have a user with an sbcglobal account and he gets the error message in the title. We have checked the wireless connection on his kindle and it connects properly, we also checked the device and it has no issues.

I just checked the settings again and used these for the IMAP configuration and still no changes .

Inbound server – mail.att.net
Port – 993
SMTP server –mail.att.net
Port – 465 or 587
SSL required – Yes

As I was refreshing the inbox, couple emails were delivered and now it went back to giving the error message. The other programs on his device connect to the internet without issues but when he tries to access the email , he gets the error more times than not.

Thank you in advance for your assistance.

Responses

_xyzzy_

Expert

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15K Messages

4 years ago

Are those actually the server names you see? Or is that just a typo in your post (twice!)? Because the servers you should be using are specified here. Also as mentioned in that article I referenced it is recommended using a secure mail key in place of the password in email client apps.

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gmac73120

Contributor

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2 Messages

4 years ago

Thank you for the quick response. It is a typo i copied it from here https://contactsupportdesk.com/blog/fix-unable-connect-server-error-sbcglobal-email/ but in the device, it is imap.mail.att.net and smtp.mail.att.net

Once the user is back, I can get his sbcglobal account information and try that option I am hoping that would resolve the issue.

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_xyzzy_

Expert

•

15K Messages

4 years ago

Should also verify that the webmail works too. Go to the att home/portal page, start.att.net, click the mail icon in the upper right and see if the login works. If so whether you can send a message to yourself.

Also while it doesn't make sense on the surface, try changing the account password (e.g., Forgot ID/Password). Sometimes that fixes problems with legacy accounts (hence the announcement at the top right of this page). Of course once you change the password you would have to change the client password setting as well. But if you use the secure mail key instead you have to get in there anyhow to do that too.

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