Sbcglobal not recognized on new phone

Hello t4tab, let's get you pointed in the right direction to get your sbcglobal.net email working on your iPhone.

Restart your iPhone and try using your mail account. Check the POP3/IMAP server settings to make sure you're using the right server and port settings to access your email.

Remove and Re-add the SBCGlobal email account. Try using "YAHOO! as the provider option" if you're experiencing issues with using the SBC Global email.

Let us know if this helps, and thank you for contacting the AT&T Community Forums.

Jeff, AT&T Community Specialist

Hi Jeff, thank you for reaching out,  unfortunately I am still hitting a brick wall. I am now getting an error message that says this account may not be able to send or receive. Then says cannot connect using ssl?  Sighhhhhh any advice.. 

Unless you're using an email app that can do Oauth2 you now have to use a Secure Mail Key instead of a password in that app. 

HERE are the instructions for creating a key.

We're here to help with your e-mail, t4tab!

Just to clarify, what application are you using on your device to view your e-mails? This will help us determine any other troubleshooting steps you may need.

Donovan, AT&T Community Specialist

It is yahoo I believe. I get all the way through and then I get an SSL error message and when I try to fix, ports are the same as internet says they should be. Helllllllp

Let's get this email configured correctly, t4tab. 

When is comes to the SSL error that you are getting, SSL is Secure Socket Layer. Normally that means the at account that being configured is connecting, but it is not secure. So let's start back from the beginning. 

• If you could please remove the account from the app that you are working with.

Before we start, there is something that we need to do first and that is to create your Secure Mail Key. Here is are the steps: 

1. Go to Profile and choose Sign-in info.
2. Select the email account that needs a secure mail key. (You’ll find a menu at the top if you have multiple accounts.) 
3. Scroll to Secure mail key and select Manage secure mail key.
4. Choose the email address that you’d like to use, if you have more than one.
5. Select Add secure mail key and then enter a nickname for the secure mail key to make it easier to recognize.
6. Choose Create secure mail key.
7. Select Copy secure mail key to clipboard. Make a note of your secure mail key, so you have it handy if you need to update an email app on several devices.
   
   • For security purposes, the secure mail key only displays until you select OK. 
   • If you lose or forget the secure mail key, you can create new secure mail keys.
8. Select OK.

After creating your Secure Mail Key, then open the app that you are going to use. Follow these steps to configure your email app. 

• From Mail, select Mail > Preferences.
• Choose Accounts and then select the + (plus sign).
• Select Add Other Mail Account and then Continue.
• Complete Add a Mail Account info:
  
  • Full name as you want it to display to others
  • AT&T email address (YourName@att.net)
  • Password – enter your password or secure mail key
• Select Create. The account will automatically configure and appear in the Accounts list.
• Close the Preferences window to begin using your email account.

Then before you check and download your email on the app, please go through and verify the settings. Here's how to do that: 

• Select Preferences > Account Information.
• Choose your mail account.
• Select  IMAP.
• Confirm User name.
• Enter your password or secure mail key.
• Confirm or enter the following settings:
  
  • Incoming Mail Server -  imap.mail.att.net (IMAP) 
  • Outgoing Mail Server -  smtp.mail.att.net (IMAP) 
• In Outgoing Mail Server (SMTP), choose Edit SMTP Server List.
• Confirm:
  
  • Server Name - smtp.mail.att.net.
  • Use default ports - 465 or 587
  • Server Name - imap.mail.att.net
  • Use default port - 995
  • Use Secure Sockets Layer (SSL) is selected.
• Select OK. 
• On Advanced tab, confirm:
  
  • SSL checkbox is selected.
  • Authentication field is set for Password.
• Close window.

If you need more information, please use our Set up or update AT&T email support article. 

If this information is not helpful for you, please reach back out to us and let us know. 

Thank you for using the AT&T Community Forums. 

Matthew, AT&T Community Specialist

Thank you for your reply Matthew . When you say “profile” do you mean on att? If so, I have tried that and get a “ looks like you’ve tried to sign in unsuccessfully too many times error message”  I am sooo frustrated

Looks like we need to take a look at email account deeper, t4tab.

Due to the nature of the concern, we are going to transition to a Direct Message. You will notice a chat icon next to the bell icon at the top of the page, on the right hand side. Our next message will appear there. 

In the meantime, if you gather the AT&T account information. Please do not post it here. We will ask for it again. 

Just look out for Direct Message and follow the instructions provided. 

Looking forward to seeing you in the Direct Message. 

Matthew, AT&T Community Specialist