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Monday, June 14th, 2021 4:43 PM

Sbcglobal email not receiving mail

My email account stopped receiving mail.  I have done everything in the “help” sections.  I deleted my account and then added it with the password and it throws and error saying “No password provided”.  Please help all my emails are gone!

Community Support


229.9K Messages

3 years ago

We're here to help get you logged in, @la_easbcglobalnet


We suggest confirming you are using the correct Email Server Settings when accessing your e-mail and using Currently to confirm if you are able to login to your e-mails to start with.


What type of e-mail client are you using to view your e-mails? Is it a website, program, or application? You may need to look into Open Authentication or Secure Mail Key to ensure your e-mail account stays synched properly and is able to be logged into.


Open Authentication is a security measure we put in place that encrypts your e-mail and password when using 3rd Party e-mail clients. We have an article regarding OAuth that states what applications work with this security system. Since you are using your iPhone for your e-mails, make sure that alongside the correct application it is also on the correct software update.


If the 3rd Party e-mail client you are using is not in that list, for example Thunderbird, you will need to Create a Secure Mail Key. This is a security measure that encrypts your password, and you are able to create and manage it via myAT&T. You will then use your Secure Mail Key as your password when logging into any 3rd Party programs or applications, while your login to any AT&T sites will stay the same.


Let us know if this helps!


Donovan, AT&T Community Specialist

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