Tutor
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5 Messages
sbcglobal email no longer working
I have an old sbcglobal.net email that I have continued to use. As of 12/1/18, I can no longer log in. It says my password is incorrect. When I try to get a recovery password, it only gives me the option of sending it to an email address that does not exist. I have always logged in through yahoo, and understand this may not work, but it is not working on the ATT email log in page either. trying to figure out if this means its been hacked or deactivated or something else.
Accepted Solution
Official Solution
ATTHelp
Community Support
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231.5K Messages
5 years ago
Hello @sdkaplan23,
We'd be happy to help you regain access to your email account!
We're going to have to reset your password, and here is how:
Once you create the new password, make sure it is stored in a secure place so that you never forget it.
We hope this helps!
Dee, AT&T Community Specialist
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Accepted Solution
Official Solution
ATTHelp
Community Support
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231.5K Messages
5 years ago
Hello @sdkaplan23,
Was this a sub-account or the primary account? If its a sub-account you would need to go through the primary account to reset your password. You may also need to wait 12 hours before the system updates your password. You can also update your security questions and phone number for temporary passwords to be sent by following the steps listed in this Reset your AT&T Email Password support article. This would be done through your AT&T account. Let us know if you have any further questions!
James C., AT&T Community Specialist
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sdkaplan23
Tutor
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5 Messages
5 years ago
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ATTHelp
Community Support
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231.5K Messages
5 years ago
Thanks for letting us know, @sdkaplan23.
Before we try another route, is your email address linked to an AT&T User or Access ID? If it is, resetting the User ID or Access ID password will also reset the email password.
If this isn't an option, let us know, so we can look into other possible solutions.
John, AT&T Community Specialist
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sdkaplan23
Tutor
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5 Messages
5 years ago
Set Personal Password
What's this?
This sub-account is linked to an AT&T Access ID. You don't have permission to edit the password for this sub-account.
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ATTHelp
Community Support
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231.5K Messages
5 years ago
Hi @sdkaplan23!
Thank you for reaching back to us here! We suggest that you Reset your password using myAT&T.
Let us know if this helps!
Yetty, AT&T Community Specialist
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sdkaplan23
Tutor
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5 Messages
5 years ago
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sdkaplan23
Tutor
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5 Messages
5 years ago
THIS IS RIDICULOUS CUSTOMER SERVICE. Just tell me how to reach a real human being so that this can be discussed to look for an actual solution that doesn't just send me in circles.
I've already notified the consumer advocate at the Dallas Morning News, who meets with Randall Stephenson on a monthly basis, so I know that this issue will get elevated eventually. But for now I am shut out and tired of being sent to "helpful articles" that just send me round and round in circles with no solution in sight.
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ATTHelp
Community Support
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231.5K Messages
5 years ago
Hi @sdkaplan23,
If its a sub-account you would need to go through the primary account to reset your password. If you have did this you may also need to wait 12 hours before the system updates your password.
Dee, AT&T Community Specialist
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