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1 Message

Tuesday, August 17th, 2021 5:11 PM

sbcglobal email address not receiving mail

I recently gained access to a very old email address because it is the recovery email for an account i need to get into. It is an email address with a @sbcglobal.net domain. However, the inbox is empty and remains empty. I send test emails and they never show up. 

Community Support


232.8K Messages

3 years ago

Let's help get you back into your email, @mark41b.



  1. We recommend resetting your email password to resync your account.
  2. Due to improved security of the AT&T email, you may need to create a secure mail key to access your email using an email app. This encrypts your username and password and protects you from hackers.


If that does not work, we have a few questions so we can better assist you. 


Let us know if this helps. 



Elmi, AT&T Community Specialist.

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