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Saturday, June 8th, 2019 6:51 PM

resetting a forgotten user name and password for my son's sub-account email

What I want most is to talk or chat with someone who can help me reset my son's forgotten user name and password so he can regain access to his email. I've tried several of the help suggestions that didn't work. If you send the reset code to his email, he won't be able to access it. Can you send it to my mobile number or my email? VERY frustrating.


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Official Solution

Community Support


229.9K Messages

5 years ago

Hey @StephenMC,


Let us help!


Your son can visit the Forgot ID/Password page to recover both his email and password.


Let us know if you run into any issues!


Rury, AT&T Community Specialist

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