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ibnets's profile

New Member

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5 Messages

Thu, Apr 7, 2022 1:28 PM

Remove IP from Black List

Our site cannot send system emails to users with sbcglobal.net addresses due to our IP being blocked.

Please unblock my IP address.

IP: 104.192.5.112

Domain: ibnet.org

Thank you for your help.

JefferMC

ACE - Expert

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29.9K Messages

6 m مضت

Are you getting the message back saying that your IP is blocked?

Did that message tell you to forward the message to a particular e-mail address?

Did you do that, explaining your history with the IP and what you do to prevent SPAM?

New Member

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5 Messages

6 m مضت

Hi, Thank you for your reply.  Yes, I received a return to sender email stating that my IP address is blocked.  I forwarded that to the abuse_rbl address listed, but it too came back as undeliverable.

JefferMC

ACE - Expert

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29.9K Messages

6 m مضت

Please check the address and try again, as that abuse_rbl address is the only documented channel for clearing up this problem.

New Member

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5 Messages

6 m مضت

The address is correct.  I'm trying again.   It would be great to here from ATT.

New Member

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5 Messages

6 m مضت

Never mind.  It's time for me to eat humble pie.  I did get an email back stating I would be removed from the black list within 48 hours.  I missed that message originally because it was placed at the bottom of the long email chain rather than the top.  Anyway, thanks for responding!

ATTHelp

Community Support

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200.3K Messages

6 m مضت

We're glad to hear that you were able to get your IP unblocked, @ibnets!

 

 

If you need any additional assistance in the future, please don't hesitate to reach back out. Thanks for using the AT&T Community Forums!

 

Jarod, AT&T Community Specialist

New Member

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1 Message

2 m مضت

Your System is killing my business att, You keep blocking emails to my clients and are costing us thousands of dollars a day. Your abuse email fails to respond EVER.

tonydi

ACE - Guru

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7.4K Messages

2 m مضت

I don't know any way to say this without offending you, which is not my intent, but here goes.

It's crazy to be using a free email service, especially a crappy one with zero real support or accountability, to run a business that could lose thousands of dollars a day when that service encounters problems. 

Spend $100 a year to get your own domain name and a real web/email host and look like a real business.  You'll have support when issues arise and leverage to get things handled quickly.

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