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ibnets's profile

New Member

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5 Messages

Thursday, April 7th, 2022 1:28 PM

Remove IP from Black List

Our site cannot send system emails to users with sbcglobal.net addresses due to our IP being blocked.

Please unblock my IP address.

IP: 104.192.5.112

Domain: ibnet.org

Thank you for your help.

ACE - Expert

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35.6K Messages

2 years ago

Are you getting the message back saying that your IP is blocked?

Did that message tell you to forward the message to a particular e-mail address?

Did you do that, explaining your history with the IP and what you do to prevent SPAM?

New Member

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5 Messages

2 years ago

Hi, Thank you for your reply.  Yes, I received a return to sender email stating that my IP address is blocked.  I forwarded that to the abuse_rbl address listed, but it too came back as undeliverable.

ACE - Expert

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35.6K Messages

2 years ago

Please check the address and try again, as that abuse_rbl address is the only documented channel for clearing up this problem.

New Member

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5 Messages

2 years ago

The address is correct.  I'm trying again.   It would be great to here from ATT.

New Member

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5 Messages

2 years ago

Never mind.  It's time for me to eat humble pie.  I did get an email back stating I would be removed from the black list within 48 hours.  I missed that message originally because it was placed at the bottom of the long email chain rather than the top.  Anyway, thanks for responding!

Community Support

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232.4K Messages

2 years ago

We're glad to hear that you were able to get your IP unblocked, @ibnets!

 

 

If you need any additional assistance in the future, please don't hesitate to reach back out. Thanks for using the AT&T Community Forums!

 

Jarod, AT&T Community Specialist

New Member

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1 Message

2 years ago

Your System is killing my business att, You keep blocking emails to my clients and are costing us thousands of dollars a day. Your abuse email fails to respond EVER.

ACE - Guru

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9.9K Messages

2 years ago

I don't know any way to say this without offending you, which is not my intent, but here goes.

It's crazy to be using a free email service, especially a crappy one with zero real support or accountability, to run a business that could lose thousands of dollars a day when that service encounters problems. 

Spend $100 a year to get your own domain name and a real web/email host and look like a real business.  You'll have support when issues arise and leverage to get things handled quickly.

4 Messages

3 months ago

So its great to send an email asking to be removed but you want it from the offending server but you have it blocked so it just bounces back. We are on a new server with a new IP address and need to send to clients using your servers. How can I get off the list? I've tried sending it through my free account at Yahoo but its being ignored.

ACE - Expert

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35.6K Messages

3 months ago

Clearly, you'll have to e-mail using some other server.  Other suggestions:

When writing:

  1. Include a rejection NDR verbatim
  2. Write an e-mail that looks like it was written by a human, not auto-generated by some SPAM bot
  3. Mention when this issue started (if you've been able to send e-mail before)
  4. Discuss your history with the IP: how long you've had it, any situations where you may have allowed spam and how you corrected that issue so it no longer occurs
  5. Aver your commitment to not allowing SPAM to be sent via your server
  6. If they haven't responded to your e-mail in 3-5 days, request an update... but no more often than every 3-5 days.
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