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nudavinci64's profile

New Member

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3 Messages

Tue, Jun 28, 2022 11:00 PM

Redirects or APi calls from our host are being blocked

When I have ATT smart home manager it blocks any calls I made. When I disable it works fine. I can disable it but this concerns me that the endpoint will have issues with our customers. We allow customers to mask our domain for better ownership etc but are not able to if the customer is on or using a device that uses smart home manager.

is there a process to go through to approve a domain etc in order to avoid this?

JefferMC

ACE - Expert

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30.3K Messages

5 months ago

There is no documented process.  I might suggest you try over in the Business Forums to see if they have a process:

https://bizcommunity.att.com/?source=ESsWCfCTA0000000L&wtExtndSource=cfm_BizCommunity

ATTHelp

Community Support

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203.8K Messages

5 months ago

Hello nudavinci64, I am happy to look into this for you. May I have the ip address?

 

Kathy
AT&T Business Social Media

ATTHelp

Community Support

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203.8K Messages

5 months ago

May I have the ip address?

 

Kathy
AT&T Business Social Media

New Member

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3 Messages

5 months ago

Which IP do you need? it blocks it on my phone and at home. 

ATTHelp

Community Support

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203.8K Messages

5 months ago

Let's try the home.

 

Kathy
AT&T Business Social Media

JefferMC

ACE - Expert

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30.3K Messages

5 months ago

I'd say she would need, privately, the DNS name that you're trying to call.


But you likely don't want to post it in this public thread, eh?

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