Question about AT&T support callback: was it legitimate?
I had called AT&T last week about a problem with an incorrect email address ending in prodigy.net that showed up in my inbox. I called on 3/9, and the woman told me she would call back on Monday. Since the issue was identified as a glitch, I wasn't that concerned about getting a callback.
Let me add that I have had numerous phishing emails lately, so I am becoming paranoid. Today, I received a call on my cell from xxxxxxxxxx. I ignored the unrecognized number; then the caller left a voicemail saying she was from AT&T. Since prodigy.net glitch has disappeared, I only called back from politeness. I went into my saga about the xxxxxxxxxxxxx, my numerous spam emails, the Amazon attack. Then she asked me for my account number.
When I called AT&T last Thursday, I had to prove my identity to them with a pin, etc. Suddenly--and perhaps illogically--I felt uncertain whether this caller truly was from AT&T. I abruptly terminated the conversation, but now I wonder if it was legitimate. I would dearly love to have an email where I could articulate my concerns to AT&T. Meanwhile, I don't know who to trust. [edited for privacy – please do not post personal information]