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bplsonline's profile

1 Message

Monday, April 1st, 2024 4:53 PM

Public Library notifications being blocked by AT&T

I am with a public library in rural Virginia. We send notifications to patrons when they get holds, or have overdue books, etc. Currently AT&T is blocking all of our notifications to patrons, both emails and text messages which we send through an SMS gateway. How can I go about getting our sending address whitelisted so patrons can receive the notifications they signed up for from us?

ACE - Expert


35.8K Messages

2 months ago

E-mail messages are likely not going through an SMS gateway.  The texts may well be.

Does the library host its own e-mail infrastructure or does it contract some provider to do so for it?  If so, who?

Is the library or provider receiving any feedback messages regarding the messages not being delivered?

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