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jjmoose's profile

Tutor

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8 Messages

Thursday, January 5th, 2017 3:27 AM

Pop3 settings for inbound have stopped working

I have been in IT for over 25 years. I have had the occasional asking of the password but about 3 weeks ago it completely stopped working in outlook or anyother email client. It works with imap but not pop settings. I get this error: [POP3]  Connecting: Login to POP3 server failed due to the following reason: [SYS/TEMP] internal server error (#OCF013).

Have tried on several different computers with same issues. I can login thru the web portal but no pop email.

AT&T support is useless and blames my system or email client. This email address has been functioning fine for several years with the same settings.

I have 3 other accounts that do not have this issue with the same server settings and ports. Have turned off firewalls, antivirus, changed password etc.

Have tried yahoo email pop settings as well as att inbound settings with correct ports and ssl. I give up... They want me to pay for support when I'm 100% sure it's on the server side.

Frustrated and disappointed in AT&T

Community Support

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232.7K Messages

7 years ago

Hi @jjmoose,

 

Have you attempted to delete the profile and readd it in Outlook? Also, do you have the latest version installed? The following have help in some instances. Last, have attempted to use the Yahoo Mail App?

 

-ATTU-verseCare

Tutor

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8 Messages

7 years ago

Have tried many different email clients on several computers. All are same
results smtp works but not the pop3 (incoming email).

Upgraded outllook to 2016 with same results. Imap works fine on all with the
same password but I want pop3 like I had a few weeks ago.

disabled firewall, opened up ports 465 and 995. Disabled anti virus but
still get POP3] Connecting: Login to POP3 server failed due to the following
reason: [SYS/TEMP] internal server error (#OCF013) or [POP3]
MailClient.Accounts.SocketException: Connection failed due to the following
reason: "Unable to read data from the transport connection: A connection
attempt failed because the connected party did not properly respond after a
period of time, or established connection failed because connected host has
failed to respond."
Any help would greatly be appreciated. thanks


Community Support

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232.7K Messages

7 years ago

Did you attempt to use the Yahoo app?

 

-ATTU-verseCare

Tutor

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8 Messages

7 years ago

No I haven't but tested again and it has started working on pop again!!!

I Thank you and any other AT&T person who had something to do with it working again.

Would love to know what was wrong so that if it happens again I know what to do or say to tech support.

Hopefully will keep working as it has for a long time.

Community Support

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232.7K Messages

7 years ago

We wish it was our team. 

 

We did bring this up the other day with our Yahoo guru. He did mention some items but asked that we will troubleshoot to be safe. 

 

Keep an eye on it. Any issues, let us know. 

 

-ATTU-verseCare

Tutor

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8 Messages

7 years ago

Almost one week and it's still working.

I will advise if it has any further issues.

Thanks

Contributor

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1 Message

7 years ago

I'm having the exact same issue.  It started yesterday.  I called AT&T support and they told me to switch the

inbound server to pop.mail.yahoo.com but I still get the login timeout with this server.  Any help would be

greatly appreciated.  I have Outlook on one PC and Windows Live Mail on the other (both running Windows 7).

Both have the same issue.

Thanks.

Tutor

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4 Messages

6 years ago

I have the same issue.  I'm running Chrome under Windows  10 and Mozilla Thunderbird for email.  Thunderbird ran for several years without problem.  Suddenly at the beginning of last November, it wouldn't accept the password with an error stating 

"Sending of password for user xyz123@bellsouth.net did not succeed. Mail server inbound.att.net responded: Server error - Please try again later."  It was down for a month and then suddenly started accepting the password.  This morning it stopped again.  AT&T support blames the third party application even though the so called server error is on their side. I got no where with AT&T support and now I'm seriously thinking of dumping them and trying another ISP.  Anyone have any ideas?  I'd rather resolve this and not switch ISPs.

Tutor

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8 Messages

6 years ago

If you don't have to use pop then I would try the imap settings and see. They worked for me even when the pop was not working.

Good luck

Expert

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15K Messages

6 years ago

With att/yahoo email password problems the first thing to check is to verify if you can even log into the webmail through a browser.  If that's not a problem then with TB one thing you could try is to recreate TB's password settings.  Delete them in TB (preferences->security->passwords->saved logins).   Then the next time you send and receive TB will prompt you to enter the passwords again (remember to check use password manager in the prompt).  I don't know if this will shake things free but it's a simple enough test to try.

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