Tutor
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7 Messages
Pop3 mail on outlook 2010 through sbcglobal.net on windows 11
Difficult to set up. Tried same info as on windows 7 did not work
Downloaded security key from yahoo mail and now inbound mail works but no luck for outbound
Tried ports 25, 465 and 587 - no luck
Any ideas, please?
Could McAfee be the problem?
tonydi
ACE - Guru
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9.9K Messages
1 year ago
You need a Secure Mail Key from AT&T. HERE are the instructions for obtaining one.
McAfee can be the source of many problems but I don't think this is one of them.
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Grumpy7
Tutor
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7 Messages
1 year ago
thanks for the suggestion...
But as I mentioned I did get a security key which solved the problem of the inbound server as I can receive messages again but when I try to send out a mail I get an error
"The server does not support the connection encryption type."
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tonydi
ACE - Guru
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9.9K Messages
1 year ago
Ok, good. I wanted to make sure since you said you got a Yahoo key and that has been a point of confusion for awhile now.
Thanks for the error message, seen that a bunch of times before on Outlook with Yahoo Mail and I don't think I've ever seen a definitive solution.
Just to be sure
POP3 Settings
inbound.att.net
995
SSL
outbound.att.net
465
(I don't think 587 works any longer and AT&T blocks 25)
Weird, I can only reproduce your error if I check the last option, log onto incoming mail server before sending mail.
Also, maybe try the second option where you input your full email address and use the Secure Mail Key for the password.
SSL
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ATTHelp
Community Support
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215.2K Messages
1 year ago
We're here to help you set up your e-mails, Grumpy7!
We suggest using and checking if you can login to Currently to view your e-mails, as the website is supported by AT&T and we are able to determine if any present issues are with your account, or with how it connects to outside servers.
We suggest using our article on Updating AT&T E-mail to make sure that you've configured your settings properly. You will need to use the drop down menu to select Outlook 2010, and follow the steps that show.
Just as tonydi stated, we do block Port 25, and you will need to make sure your Secure Mail Key is working properly on your e-mail account.
Have you already tried switching your settings from POP3 to IMAP, to see if that lets you send e-mails? If you are needing the information for server settings, we uggest using IMAP for your 3rd Party e-mail clients.
Let us know if this helps!
Donovan, AT&T Community Specialist
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tonydi
ACE - Guru
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9.9K Messages
1 year ago
Since I can't edit my last post I wanted to fix the issue I see that happened when I inserted the picture.
The outgoing server info should have read:
outbound.att.net
465
(I don't think 587 works any longer and AT&T blocks 25)
SSL
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Grumpy7
Tutor
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7 Messages
1 year ago
Thanks for all the efforts to help me
As I mentioned before I have the exact same program and same email configuration on an old Window7 platform working for years now
Just got a new W11 and the results baffles me
I tried all the suggestions and even got a new security key. I couldn't log in to currently first because there were too many attempts to log in so I had to log in through ATT and all my emails are on line and download without problems to outlook but there is NO WAY to send one email out of outlook
Here are the different results of my trials
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ATTHelp
Community Support
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215.2K Messages
1 year ago
Thanks for getting back to us, @Grumpy7!
For further assistance with your emails, you're going to need to contact our postmaster team by emailing abuse@att.net.
If you have any other questions, just let us know. Thank you for contacting AT&T Community Forums.
Raiden, AT&T Community Specialist
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tonydi
ACE - Guru
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9.9K Messages
1 year ago
OMG......yeah, tell abuse@att.net that Yahoo Mail is abusing your ability to do email. 🙄
@Grumpy7 I don't know what's going on. It seems like you've done everything by the book and yet it's still fighting you. I don't know if this is actually not a Yahoo issue, but rather an Outlook issue. In the past when I've had problems logging into other email services and have double and triple checked the settings I've had to resort to creating a new MAIL profile in Windows and then having Outlook use a new PST file.
What might be interesting is to grab a copy of Thunderbird and see if that gets a clean install. If so, then you'll know for sure that there's something in Outlook that's corrupted and getting in the way.
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