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gmoses's profile

Tutor

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2 Messages

Fri, Oct 18, 2019 12:18 AM

Please unlock yahoo email from att email

I combined the att and yahoo email accounts under one password a few years ago for convenience. Please unlock my Yahoo email from the att mail, to just be Yahoo email. With a separate att email account, I think it had ATT. in front of my Yahoo email. I now have to log in twice. Thank You 

ATTHelp

Community Support

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200.3K Messages

3年前

Hello @gmoses,

We understand that you have a concern with your email accounts not being merged anymore. Don't worry, we can help with that.

Check out this page here that explains what happen with your email accounts. Please let us know if that helps.

Charles, AT&T Community Specialist

Tutor

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2 Messages

3年前

Hello Charles,

Thank you for trying to help. Nothing has been fixed, yes I know I'm the one who combined the passwords linking the accounts.  But my Yahoo account is still linked to AT&T net email.  I can not change the password for my Yahoo email, it always brings me back to AT&T.  I have cleared all cookies and history in every browser. I have tried logging in with other browsers.  When I log into Yahoo with my email, it always sends me to the att net login screen, where I have to put my email in again and the combined password. I have read through the form and tried to make the change, I cannot. I'm asking you at att to separate the email from the AT&T email.

Thank You ,

gmoses

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