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aehanson's profile



4 Messages

Friday, January 29th, 2016 4:55 PM

Phishing Attempt

I am receiving email messages telling me that my email account has exceeded my defailt limits and telling me that I need to take steps to correct the problem. However, the email address ( ) looks suspicious and the rest of the message is suspect.


Is there a fraud department that I can forward these messages to for investigation?

Accepted Solution

Official Solution




496 Messages

7 years ago

The long answer:!/email-support/KM1010551


The short answer:


What you should do
If you suspect a bill-ready notification or payment confirmation email was not sent from AT&T or is in any way fraudulent, do not open the email, click any links within the email, or open any attachments. Please report any suspected fraudulent emails or links to AT&T via email to When possible, include the full email header to help us identify the origins of the email.




3.9K Messages

7 years ago


Pick one of there care team links (any will work) and send a message with your name, account, phone, contact email, best time to connect with you, and a message with your needs. Give them a couple days or so to get back with you, and I hope they can help.


U-verse problems, ATTU-verseCare.
Cellular Problems, ATTMobilityCare.
Billing/other problems ATTCustomerCare
Please mark replies as solutions if it fixed your problem. This helps other members find answers quickly.


Good luck

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