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aehanson's profile

Voyager

 • 

4 Messages

Friday, January 29th, 2016 4:55 PM

Phishing Attempt

I am receiving email messages telling me that my email account has exceeded my defailt limits and telling me that I need to take steps to correct the problem. However, the email address ( icare7@vm.customercare.att.mail.com ) looks suspicious and the rest of the message is suspect.

 

Is there a fraud department that I can forward these messages to for investigation?

Accepted Solution

Official Solution

lem3

Guru

 • 

496 Messages

7 years ago

The long answer:

http://www.att.com/esupport/article.html#!/email-support/KM1010551

 

The short answer:

 

What you should do
If you suspect a bill-ready notification or payment confirmation email was not sent from AT&T or is in any way fraudulent, do not open the email, click any links within the email, or open any attachments. Please report any suspected fraudulent emails or links to AT&T via email to scam@abuse-att.net. When possible, include the full email header to help us identify the origins of the email.

Tigereyze209

Professor

 • 

3.9K Messages

7 years ago

Yup.

Pick one of there care team links (any will work) and send a message with your name, account, phone, contact email, best time to connect with you, and a message with your needs. Give them a couple days or so to get back with you, and I hope they can help.

 

U-verse problems, ATTU-verseCare.
Cellular Problems, ATTMobilityCare.
Billing/other problems ATTCustomerCare
Please mark replies as solutions if it fixed your problem. This helps other members find answers quickly.

 

Good luck

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