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25.7K Messages

Thursday, February 2nd, 2017 1:20 AM

Password Reset to Phone No Functioning - Followed by E-mail Confirmation

I have been attempting to reset my @ATT.NET e-mail address password for several weeks now using the AT&T Reset Password page, which I had used without issue in December, but am now having issues. Specifically, I request a temporary password through text yet no message arrives, despite my correct last four digits of my phone number displaying (and as mentioned, has recently worked). I have tried this using Firefox & Chrome. Interestingly, my iPod is still able to access my mail account and after requesting the temporary password via text I receive an e-mail from AT&T Online Services to the account of the password I am trying to reset stating (Subject) "Your AT&T online password has been updated" and the body text of "We've updated your AT&T password. Dear , We’ve updated the password for your AT&T ID, , as you asked us to."

 

I have not been an AT&T customer for 5 years or so. Has anyone else experienced this issue with phone password reset request?

 

Thank you in advance,

-Daniel

Guru

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462 Messages

7 years ago

That happened to me also. I called tech support for help and they created a  temporary password.

New Member

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25.7K Messages

7 years ago

@iamarobot Thanks! Glad to hear someone else having this issue was able to come to a resolution. Do you know, did you call the AT&T Internet Technical Support number (800.288.2020)? There are so many, don't want to get lost being shuffled around between departments.

 

Thanks,

Daniel

Guru

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462 Messages

7 years ago

No problem! Smiley Happy

It is pretty confusing once you dial that number and took time for me to get to the right department. I think I got lucky when I said tech support. 

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