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hugh.thelander's profile



1 Message

Monday, June 17th, 2019 9:24 PM

Paid eMail at has become inaccessible

Please how do I get to my Paid eMail. It became inaccessible ten days ago - apparently when Yaahhoo made a gateway login page inaccessible. I can log in to but I can't get to my eMail. This is personally distressing. I have been a loyal, regular paying customer - small payments admittedly but totalling better that $1000 over the nearly ten years - for a service that Gogoole provides free. I can't understand why I can't be allowed even just to get my Contacts out. I'm not getting mail from my banks, store accounts, personal eMails, people who want to reach me. I subscribed to ATT for my 'phone and internet when I worked in Seattle from 2002 to 2009, and kept the eMail, paying a small fee, when I repatriated to Australia in July 2009. Suddenly, and without warning, it has been shut off. If AT&T want me to go away I will, but they haven't said anything - not that I can figure out how they could, since they are not providing the eMail service I pay for. This is a really bad situation.


Community Support


225.7K Messages

4 years ago

Hi @hugh.thelander!

Thank you for reaching out to us, we'd love to help you with your email sign in! What device are you using? Did you make any changes to your password or user ID?

To get started, we suggest that clear cache and cookies on your device and then try Resetting  your Email Password using myAT&T.

You can also view this article to get details on Troubleshooting Information for Email not working.

Let us know if this helps!

Yetty, AT&T Community Specialist

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