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justmoved's profile

Contributor

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4 Messages

Wednesday, December 7th, 2016 2:35 PM

Outlook prompts for password on att.net virtually every time I send email from PC

When I'm at my PC doing email and try to send a message, Outlook 2016 hangs with the message(s) in the outbox. Then a prompt box comes up asking for my password. The password is already filled in. If I just click to respond, the box disappears, the program hangs again, and the password prompt eventually reappears. When I check the "Remember this password" box before clicking, the message(s) are sent.

 

I don't know if this has anything to do with it, but this behavior started after I set up my cell phone to retrieve email from my att.net account. I rarely have my phone on when at my computer. My phone is set up so it does not remove messages from the att.net server when it downloads.

 

Over the years att.net has had this problem with email clients several times, only to have it magically go away eventually. But in those cases my wife's account exhibited the same behavior. In this instance it's only my account that's acting up. It's driving me nuts. Please help.

Professor

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2.2K Messages

8 years ago

And I know the solution because it happened to me on my MacBook using Apple Mail.

 

Essentially AT&T, like many providers, uses more than one mail server to provide you with mail service. There is no way to predict when any server will become busier than another so there is a load balancing kind of thing going on. Each of the servers supporting your email address are supposed to be mirror images of your email data and are constantly updating each other to maintain that mirror image. Unfortunately, for reasons unknown to me, the servers will get out of synchronization and cause you to experience the issue you now have.

 

How to fix? Using Chat or call AT&T (800-288-2020), report your email issue and request that the AT&T representative run their 'mail server sync' app for the email address you have the problem with. Should they push back ask to speak with their supervisor. That should fix it.

 

@ATTHelpForums @ATTDSLCare

Contributor

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4 Messages

8 years ago

Thanks for the tip. It turns out that since I am registered as a Dial-Up
user (if you can believe that) instead of a DSL or UVerse subscriber, the
usual tech support people and their supervisors can't even talk to me. I
found one guy who tried to help but he was clueless "It's not our server
that's asking for the password, it's the recipient's server." And none had
any idea what the mail server sync app was. I'm working my way through the
bureaucracy. Will re-post when I have more to report.


Contributor

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4 Messages

8 years ago

Reporting back as promised. I was never able to get to anyone at AT&T. They had the "large volume of calls" voicemail message running, with long waits to talk to their reps. So I waited a couple of days. The situation improved on its own. Instead of getting the enter password prompt on all on all outbound messages, only a few produced that response. Today (fingers crossed) it hasn't happened at all.

 

I'm betting Apex Ron was right about mail servers getting out of sync, but maybe it was more widespread than just me, and they finally got the situation under control. Here's hoping. 

Contributor

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1 Message

7 years ago

I reset my Yahoo password which took me to ATT ID reset. I can look into ATT and into Yahoo Mail online with the new password so things seemed fine.  However, my Outlook (and phone) clients only work with the old password. However my wife's subaccount email, only works with the new password, not the old. Why didn't changing the ATT password require my mail client to change? I'm using inbound and outbound att.net servers. Do I need to set up a new Client connection in Outlook?

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