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J

New Member

 • 

3 Messages

Fri, Jun 11, 2021 1:44 AM

Outlook Express Pop mail stopped working

Error: host 'inbound.mail.att.net could not be found, socket error 11004

Settings as described in:

https://ufix.att.com/portal/index.html#Flow/SS_UA_ServiceSelection_Video_Email_Setup_Client/App%20Not%20Listed/b12d9852-8b2b-4c74-84e9-5b5b1cf9bfe1

Using Secure Mail Key for password

Is Outlook Express no longer supported?  Or?

Accepted Solution

Official Solution

JefferMC

ACE - Expert

 • 

30.3K Messages

1 year ago

This is the definitive article: https://www.att.com/support/article/email-support/KM1010523

and it says:

Email protocol Inbound server Inbound port SSL Outbound server Outbound port
POP3 inbound.att.net 995 Yes outbound.att.net 465
IMAP imap.mail.att.net 993 Yes smtp.mail.att.net 465 or 587

Which matches all of the App specific pages on the support site.  So, see if inbound.att.net works.

(edited)

JefferMC

ACE - Expert

 • 

30.3K Messages

1 year ago

That's funny... the screen shot I see in the Troubleshoot and Reserve tool you linked to is this:

and it shows "imap.mail.yahoo.com" as the inbound mail server for IMAP, and I find (elsewhere) " imap.mail.att.net" for IMAP and "inbound.att.net" as the server for POP3.  In no current setup page do I find "inbound.mail.att.net"

Try it without the "mail." if you use POP3.  Try "imap" instead of "inbound" if you're using Imap.

Who knows, they may put it back next month.

New Member

 • 

3 Messages

1 year ago

Thanks JefferMC!

I'm seeing below at https://ufix.att.com/portal/index.html#Flow/SS_UA_ServiceSelection_Video_Email_Setup_Client/App%20Not%20Listed/b0644c6d-0a11-46ec-b1dc-a1851ef6fb4c

after selecting update email, update existing setup, Desktop, PC, application not listed.  (It may be specific to my environment) 

(It doesn't address some of the other settings like Secure Password Authentication)

I used the settings in the ***POP table with "My incoming server is a POP3 server"

Is this outdated?

A better source?  ATT support?

Thanks again!

John

----------------

If your email application was not listed, please follow these general instructions to update your AT&T email account in your app. Note that steps may vary depending on the application you are using.

  1. Open your email application and enter the Settings or Preferences menu.
  • On a mobile device, this is many times found under a three-bar or three-dot menu at the top of the screen.
  • On a desktop or laptop, this is usually found under File or a drop-down under the name of the app listed in the menu at the top of the screen.
  1. Select your AT&T email account and the appropriate options to access the account settings.
  1. If you are unable to update your password within the app and you are unable to send/receive email, please delete your account from the application and re-establish it.
  • For instructions on how to set up your AT&T email account in several popular email applications, click here.
  1. If you are able to update your password directly within the app settings:
  • Go to myAT&T to obtain a Secure Mail Key.
  • If you are using IMAP:
    • Replace your password with the Secure Mail Key for both the Incoming (IMAP) and Outgoing (SMTP) servers.
    • Ensure you are using the IMAP/SMTP or POP settings shown in the tables below:
IMAP/SMTP Incoming Mail Server Outgoing Mail Server
Server imap.mail.att.net smtp.mail.att.net
Port 993 465
SSL SSL/TLS SSL/TLS
Username your AT&T email address your AT&T email address
Password Your Secure Mail Key Your Secure Mail Key

POP Incoming Mail Server Outgoing Mail Server
Server inbound.mail.att.net smtp.mail.att.net
Port 993 465
SSL SSL/TLS SSL/TLS
Username your AT&T email address your AT&T email address
Password Your Secure Mail Key Your Secure Mail Key

New Member

 • 

3 Messages

1 year ago

Thanks for great help JefferMC!

Those settings work.

You pointed me to current source, unlike the ATT troubleshooter.

Of course it re-popped all my mail, apparently duplicated or aliased from defunct server names...

Cheers,

John

ATTHelp

Community Support

 • 

203.7K Messages

1 year ago

Hi @jhopen, we're delighted that our Ace @jefferMC provided a step by step step resolution to your concerns.

 

If you have any additional concerns, please feel free to reach out to us.

Thank you for contacting us on AT&T Community Forums!

 

Lafayette, AT&T Community Specialist

 

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